At BuyAutoPartsUS, I provided customer and e-commerce support across online marketplaces and business systems. I handled order updates, returns, warranty replacements, and delivery concerns.
I used Zendesk, eDesk, and marketplace tools to review information and manage cases. I also filed and followed up on shipping and delivery claims with carriers and internal teams.
At SHOPEEPH, I assisted customers with orders, payments, refunds, returns, and account concerns, and guided sellers through product listing issues. Earlier, at GLOBE, I assisted customers with account and internet service issues, performed structured troubleshooting, and escalated complex cases.
