Open to opportunities

Roberta Sweeper

@robertasweeper

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Experienced business systems analyst and operations manager specializing in QA, documentation, and payments.

United States

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What I'm looking for

I seek roles where I can apply QA, UAT, documentation, and payment-review expertise in collaborative, process-driven teams with growth and impact opportunities.

I am an experienced business systems analyst and operations manager with a strong background in QA, UAT, compliance support, and process documentation across insurance and financial services.

I review workflows and payment processing, manage QuickBooks basics, and create SOPs, checklists, and short training guides to ensure process consistency and reduce errors.

I have led UAT and regression testing, logged and validated defects in Azure DevOps, supported compliance and audit requests, and prepared clear status updates and user documentation for stakeholders and operations leaders.

I hold a Technology Management degree from the University of Phoenix, have completed a scrum certificate and AI courses, and am seeking opportunities to leverage my analytical, documentation, and quality assurance skills in a dynamic environment.

Experience

Work history, roles, and key accomplishments

Current

Remote Business Manager

Current

Independent Consultant

Jun 2025 - Present (9 months)

Manage operations, payment review, and documentation for small business clients by auditing deposits and QuickBooks setups, writing SOPs and training guides, and tracking open items to resolution.

Quickbooks Payment Processing SOPs Documentation Microsoft Office Excel SharePoint Jira Azure DevOps Technical Support

Senior Business Systems Analyst

Emperion

May 2024 - May 2025 (1 year)

Provided QA and compliance support by reviewing workflows, logging defects in Azure DevOps, coordinating SME follow-up, and editing SOPs while maintaining open-items logs and status reporting.

Azure DevOps Power BI Excel Office 365 Google Workspace Agile Requirement gathering UI Testing Technical Support Documentation

Lead Business Systems Analyst

Canopius

Feb 2022 - Nov 2023 (1 year 9 months)

Led UAT and QA during a platform transition by validating data conversions, documenting variances, building UAT checklists, and tracking vendor/internal deliverables to sign-off.

UAT & QA Reporting Requirements Analysis Microsoft 365 Azure Jira Confluence SaaS Microservices

Senior Business Systems Analyst

CNO Financial

Mar 2014 - Feb 2022 (7 years 11 months)

Created test plans and ran UAT and regression tests for enterprise applications, authored user guides for 500+ users, provided Tier 2 support for 300+ users, and supported compliance reporting and audits.

UAT Regression Testing Workday Tableau SharePoint Application Support Documentation

Program Manager

JLL

Dec 2007 - Feb 2013 (5 years 2 months)

Directed requirements gathering and implementation for offshore projects, served as SME for financial reporting workflows, improved CRM adoption by 35%, and delivered global training sessions.

Program Management Requirements Analysis Selenium Excel UAT Regression Testing SharePoint Reporting Application Support

Business Analyst

CNA

Dec 2001 - Nov 2007 (5 years 11 months)

Led UAT and QA cycles for quoting and CRM platforms, reducing defect rates by 20%, produced test cases and support documentation, and conducted user training to accelerate adoption.