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Emmanuel Boye

@emmanuelboye1

Business Systems Analyst specializing in SQL, REST APIs, and production support—turning incident data into reliable enterprise outcomes.

United States

Message

What I'm looking for

I’m looking for a business systems role where I can use SQL, REST APIs, and production support to reduce incidents, improve reliability, and partner cross-functionally on enterprise integrations, automation, and release execution.

I’m a Business Systems Analyst with 7+ years of experience delivering enterprise technology solutions within the financial services industry. I specialize in SQL data analysis, production support, REST API integrations, ServiceNow, Splunk, and Agile delivery.

In my current role, I investigate 40–60 production incidents weekly while maintaining SLA compliance through root cause analysis, SQL validation, and log correlation. I’ve contributed to a 20% reduction in incident volume and improved self-service adoption by 15% by building and maintaining knowledge assets.

I’ve supported mission-critical applications used by 3,000+ internal users, partnered with developers, QA, and business stakeholders, and used Postman to reproduce issues and analyze JSON request/response payloads. I also use ServiceNow Problem Management to identify recurring trends and provide actionable insights to engineering teams.

Across roles at JPMorgan Chase & Co., Charles Schwab, and VISA, I’ve focused on data-driven troubleshooting, strong requirements gathering, and execution through SDLC, UAT, and release management. I bring a practical, documentation-first mindset—authoring technical articles and runbooks that streamline resolution and strengthen operational reliability.

Experience

Work history, roles, and key accomplishments

Technology Specialist (Systems Analyst)

JPMorgan Chase & Co.

Jan 2023 - Jul 2026 (3 years 6 months)

Investigated 40–60 production incidents weekly using SQL, Splunk, and REST API testing to perform root cause analysis, maintaining SLA compliance and improving application reliability. Used ServiceNow Problem Management and Confluence runbooks to reduce incident volume by 20% and improve self-service adoption, reducing incident creation by 15%.

SQL Splunk REST APIs Postman JSON ServiceNow Confluence Root Cause Analysis Production Support Incident Management Problem Management Data Validation Knowledge Management

Business Systems Analyst

Charles Schwab

Jun 2022 - Dec 2022 (6 months)

Delivered production and business application support for Nasdaq ControllerView by investigating SQL data discrepancies and validating financial reporting outputs and reconciliation processes. Led UAT during Agile sprint cycles and coordinated release readiness and post-release verification, reducing UAT/QA completion time by approximately 15%.

SQL Data Validation UAT Agile Release Management Documentation

Risk Systems Analyst

VISA Inc.

Jun 2021 - Apr 2022 (10 months)

Automated enterprise risk assessment workflows with Cybersecurity, IT Risk, and Disaster Recovery teams, reducing manual effort and improving operational efficiency. Built Tableau and Power BI dashboards for key risk indicators and led UAT for security tools while authoring control documentation supporting SOC, PCI, and ISO compliance audits.

Cybersecurity SOC PCI Compliance ISO Compliance Tableau Power BI Dashboarding Key Risk Indicators (KRIs)UAT Controls Documentation Technical Documentation

QA Analyst / Application Tester

GCI Communication Corp.

Oct 2020 - Jan 2021 (3 months)

Designed and executed system, integration, and regression testing to validate software functionality, performance, and security. Identified defects during UAT, documented test results, and partnered with developers to resolve issues before production deployment.

System Testing Integration Testing Regression Testing UAT Performance Testing Security Testing Defect Documentation Test Case Development Test Execution

Business Analyst

Vision33 Inc.

Nov 2018 - Apr 2020 (1 year 5 months)

Led requirements gathering sessions with business stakeholders, documenting BRDs and FRDs to support ERP implementations and enterprise system enhancements. Built SQL-based reports and validated ERP data migrations for integrity, supporting system testing and UAT while authoring process flows and implementation documentation.