At United Airlines, I lead business systems analysis and project management work, gathering requirements and supporting Scrum delivery with Azure DevOps. I helped improve sprint planning and project commitments, contributing to an 18% reduction in project delays.
At the Department of State, I worked on a Waterfall project to analyze and document the current state, using BPro’s TotalVote platform to define client needs and tailor solutions. I owned and groomed the product backlog, optimizing product value by 80%.
Across roles at Merck & Co., Wells Fargo, UnitedHealthGroup, Humana Inc., and Cisco Systems Inc., I’ve worked on business analysis, product ownership, Scrum, and project delivery. I’ve also used SQL, Power BI, and Tableau for data retrieval, reporting, and dashboards, and hold PMP, SAFe POPM, SAFe SSM, CSPO, and CSM certifications.
