R Merry Melisa
@rmerrymelisa
Skilled translator and customer support
What I'm looking for
I am a skilled professional with extensive experience in customer support, translation, AI training, and medical credentialing specialist. My diverse expertise enables me to assist customers effectively, provide precise translations, train AI systems, and manage credentialing processes accurately.
With a strong background in administration and support, I have managed day-to-day office operations, provided customer support, and coordinated communications within organizations. My experience in credentialing has allowed me to review and ensure the authenticity of nurse certificates, monitor nurses' shifts, and maintain clear communication.
In addition to my technical skills, I possess excellent communication, empathy, critical thinking, problem-solving, and adaptability skills, which have been demonstrated in my various roles, including customer support, online marketing, and translation.
Experience
Work history, roles, and key accomplishments
Al Trainer
REMOTASKS
Dec 2022 - Present (2 years 6 months)
Ensured accuracy of chatbot responses, refined chatbot understanding and response
Admin
VATAYA INDONESIA
Sep 2023 - Present (1 year 9 months)
Managed administrative tasks, provided customer support, and coordinated communications
Creden aling Specialist
CAREREV
Dec 2021 - Dec 2022 (1 year)
Reviewed nurse certificates, monitored nurses' shifts, and did correspondence with nurses
Customer Support
ZENDESK
Jan 2019 - Jan 2020 (1 year)
Responded to customer emails, provided detailed and helpful responses, escalated complex issues
Online Marketer
EKA SURYA WIJAYA
Jan 2021 - Dec 2021 (11 months)
Initiated and responded to chat conversations with potential customers, followed up on leads
Customer Service
AMMERRA HOTEL
Jan 2015 - Jan 2019 (4 years)
Greeted guests, handled check-in and check-out processes, responded to guest inquiries
Customer Support
INFOMEDIA
May 2007 - Jan 2009 (1 year 8 months)
Answered calls professionally, provided solutions to customers' complaints, escalated complex issues
Freelance Translator
FIVERR
May 2018 - Present (7 years 1 month)
Translated documents from English to Indonesian with precision and clarity
Education
Degrees, certifications, and relevant coursework
STBAYAPARI ABBA
Bachelor's Degree
2011 -
University of Padjadjaran
Diploma Degree
2006 - 2011
Availability
Location
Authorized to work in
Job categories
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