Open to opportunities

Frely Pakan

@frelypakan

Message

I provide customer support and chat service with language QA expertise.

Indonesia

Message

What I'm looking for

I’m looking for a remote role where I can combine customer support (chat/phone) with language quality work—delivering accurate, natural communication, handling inquiries and issues, and consistently meeting deadlines with strong attention to detail.

I’m a native Indonesian professional with 10+ years of remote, client-facing experience delivering high-accuracy language and quality-control support for international companies, including Lionbridge, Gengo (Tokyo), and NVIDIA. I’m comfortable working independently across time zones with distributed, multicultural teams, meeting deadlines and maintaining consistent quality under review.

I also bring a decade of daily customer service from running my own independent retail business, handling inquiries, order requests, and issue resolution. My work blends direct customer communication with detailed review processes—grading translator submissions, providing structured feedback, proofreading and cross-checking localization content, and testing product features for consistency.

Experience

Work history, roles, and key accomplishments

Owner / Operator

Home Grocery Store (Toko Kelontong)

Handled daily customer interactions in person and via phone/chat, including inquiries, order requests, pricing, and issue resolution. Managed inventory, sales operations, and vendor relationships independently.

Customer Support Order Management Issue Resolution Inventory Management Sales Operations Vendor Management

Language Specialist

Gengo (Tokyo)

Reviewed and graded English–Indonesian translation projects prior to client delivery and provided structured feedback to improve quality and reduce recurring errors. Also reviewed and graded translation tests from new freelance applicants.

Translation Review Grading Structured Feedback Quality Control

Proofreader / QA Specialist

Nokia Music Indonesia Localization (via Lionbridge)

Proofread localized content and cross-checked it against the global product for consistency. Tested product features as part of the localization quality process.

Proofreading Localization QA Content Consistency Checks Product Feature Testing

Machine Translation Post-Editor

NVIDIA Isaac AI Platform

Reviewed and corrected AI-generated English–Indonesian translations to ensure natural, human-quality output.

Machine Translation Post Editing Translation Quality Control

Transcriber & Translator

Documentary Film “The Peace Agency”

Worked with the director to transcribe and translate heavily-accented, dialect-mixed interviews for English subtitles.

Transcription English Subtitling Translation Dialect Heavy Speech Handling

Translator

Jot Internet Media (Madrid)

Translated several thousand search phrases from Spanish into Indonesian. Cross-validated translations using Google Search Analytics to ensure real-world usage and search relevance.

Spanish–Indonesian Translation Search Phrase Translation Google Analytics Translation Validation