Putri Anindia Sofiana
@putrianindiasofiana
I resolve customer inquiries across live chat, email, ticketing, and CRM platforms.
IndonesiaWhat I'm looking for
At JustMarkets, I handle customer inquiries, complaints, and technical issues through live chat and ticket systems while meeting response and resolution SLAs. I work with operations, risk and dealing, technical, engineering, and verification teams to resolve complex cases.
I previously ran Second Fame, managing daily operations, orders, and customer communication, and have also translated English-Indonesian educational and professional documents with clarity and cultural relevance.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
JustMarkets
Jun 2025 - Present (1 year 3 months)
Handle any incoming customer inquiries within the set time range via different communication channels: live chat and ticket systems. Resolve customer inquiries, complaints, and technical issues while maintaining high satisfaction levels and delivering accurate, customer-focused solutions.
Owner & Customer Service Representative
Second Fame
Jan 2020 - Feb 2025 (5 years 1 month)
Independently managed all aspects of an online business, including daily operations, order processing, and customer communication. Provided excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction.
English - Indonesian Translator
Freelance
Jan 2021 - Jan 2025 (4 years)
Experienced in translating a wide range of documents from English to Indonesian and vice versa, including curriculum, reports, presentations, essays, and journal articles for educational institutions and professional purposes with a focus on clarity, accuracy, and cultural relevance.
Education
Degrees, certifications, and relevant coursework
Semarang State University
Bachelor of English Literature, English Literature
2016 - 2020
Grade: 3.65 / 4.00
Graduated with honors, achieving a Cumulative Final Index of 3.65 out of 4.00.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Social media
Job categories
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