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RIZKY PERWIRA

@rizkyperwira

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I optimize CRM workflows, sales operations, and customer lifecycle performance using Salesforce and analytics.

Indonesia

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What I'm looking for

I'm seeking a CRM Functional Consultant or Business Analyst role where I can help organizations implement and optimize CRM systems, improve business processes, and turn customer and sales data into better performance.

At Discova, I lead tailored travel sales operations across a 30+ agent team in three countries, using Salesforce dashboards and lead-routing workflows to improve SLA adherence from 75% to 90% and productivity by 12% QoQ.

Previously at FundedNext, I managed CRM engagement and a 50,000+ customer database, improving onboarding by 15%, retention by 11%, and campaign ROI by 15%. I supported HubSpot workflows, customer segmentation, CRM integrations, requirements gathering, and UAT testing.

I've also managed restaurant partner portfolios at Grab and delivered email marketing projects using Klaviyo, ClickFunnels, and Power BI. I'm a Salesforce Certified Administrator with an Industrial Engineering background, focused on turning customer and sales data into stronger processes and outcomes.

Experience

Work history, roles, and key accomplishments

Current

Tailormade Travel Sales Controller Lead

Current

Discova

Oct 2024 - Present (1 year 11 months)

Built and optimized Salesforce dashboards for SLA, pipeline, and conversion tracking. Managed lead distribution across 30+ sales agents, improving SLA adherence from 75% to 90% and contributing to record monthly revenue of $1.4M.

Salesforce CRM Administration Sales Operations Lead Management SLA Tracking Data Analysis Team Leadership Process Improvement

CRM Specialist

FundedNext

Nov 2023 - Nov 2024 (1 year)

Developed CRM engagement strategies improving customer onboarding by 15% and maintained a database of 50,000+ records with 98% accuracy. Segmented customers for targeted campaigns, achieving 20-25% higher engagement rates.

CRM Customer Engagement Segmentation HubSpot Data Analysis Customer Retention Marketing Automation UAT

Account Management Associate

Grab

Sep 2022 - Nov 2023 (1 year 2 months)

Managed a portfolio of 150+ key restaurant partners, achieving 8-10% QoQ GMV growth. Led business reviews and growth initiatives, reducing recurring operational issues by 15-20% and critical incidents by 30%.

Account Management Relationship Building Business Planning Campaign Execution Operational Issue Resolution Data Analysis Cross Functional Collaboration

Freelance Email Marketing Specialist

Coinstore

Jun 2022 - Sep 2022 (3 months)

Developed email marketing strategies using Klaviyo and designed sales funnels with ClickFunnels, converting 44% of leads. Analyzed performance data with Power BI to improve marketing strategy.

Email Marketing Klaviyo Clickfunnels Social Media Power BI Data Analysis Marketing Strategy

Freelance Sustainability Analyst

Impaakt

Jan 2022 - Apr 2022 (3 months)

Conducted reviews of corporate sustainability practices and analyzed ESG reports. Authored analyses on Fortune 500 companies and developed impact ratings.

Sustainability Analysis ESG Reporting Data Analysis Research Report Writing