shafira leadi
@shafiraleadi
Data analyst specializing in logistics, forecasting, and commercial analytics.
What I'm looking for
I am a data analyst with 7+ years of experience focused on logistics, shipping, and commercial analytics, turning large-scale datasets into actionable business insights. I specialize in forecasting, trend analysis, and customer analytics to support strategic decision-making across Southeast Asia.
I build and maintain Power BI dashboards and use Salesforce Analytics and advanced Excel to provide KPI reporting, sales pipeline visibility, and real-time performance tracking. I have managed nationwide datasets (140,000+ records) and led regional reporting and data governance initiatives.
My experience includes forecasting models that improve sales planning accuracy, RFM segmentation to identify retention opportunities, and project analytics supporting invoice automation and direct sales rollouts. I have a track record of generating commercial value through opportunity analytics and process optimization.
I value standardized data processing, cross-functional collaboration, and practical, insight-driven recommendations that improve operations and revenue. I am pursuing continued professional growth while contributing expertise in logistics, supply chain, and B2B account analytics.
Experience
Work history, roles, and key accomplishments
Customer Service Analyst
Rich Products Indonesia
Nov 2023 - Present (1 year 11 months)
Designed and implemented national sales forecasting models and Power BI dashboards, managed 140,000+ sell-out records to improve sales plan accuracy and inform executive strategy.
Customer Experience Representative
Maersk Indonesia
May 2022 - Jul 2022 (2 months)
Performed B2B portfolio and booking analysis to optimize equipment allocation and supported sales with data-driven commercial insights for process improvements.
Customer Experience Partner
Maersk Indonesia
Jan 2021 - May 2022 (1 year 4 months)
Managed data for 100+ B2B accounts and delivered booking forecasts and RCA that identified upsell opportunities generating approximately USD 50,000 in additional revenue.
Customer Care - Ocean
Maersk Indonesia
Jun 2018 - Jan 2020 (1 year 7 months)
Analyzed NPS and case data to identify satisfaction drivers and supported digital projects to improve shipment visibility, mitigating a USD 5,000 safety penalty risk via negotiation.
Designed production scheduling models and simulations that achieved 95% on-time delivery and supported output improvements increasing throughput by ~2,000 pcs/day.
On Job Training Intern
TotalE&P Indonesie
Jul 2015 - Sep 2015 (2 months)
Built procurement simulation models reducing backlog by 25% and performed vendor RCA that improved compliance by 15% through data-driven reporting.
Education
Degrees, certifications, and relevant coursework
Universitas Bina Nusantara
Master of Industrial Engineering, Industrial Engineering
Master of Industrial Engineering (online), currently in progress.
Universitas Indonesia
Bachelor of Industrial Engineering, Industrial Engineering
Bachelor degree in Industrial Engineering from Universitas Indonesia.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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