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shafira leadi

@shafiraleadi

Data analyst specializing in logistics, forecasting, and commercial analytics.

Indonesia
Message

What I'm looking for

I seek analytics roles in logistics or commercial teams where I can lead forecasting, build BI solutions, improve data governance, and drive revenue-focused insights within collaborative, growth-oriented environments.

I am a data analyst with 7+ years of experience focused on logistics, shipping, and commercial analytics, turning large-scale datasets into actionable business insights. I specialize in forecasting, trend analysis, and customer analytics to support strategic decision-making across Southeast Asia.

I build and maintain Power BI dashboards and use Salesforce Analytics and advanced Excel to provide KPI reporting, sales pipeline visibility, and real-time performance tracking. I have managed nationwide datasets (140,000+ records) and led regional reporting and data governance initiatives.

My experience includes forecasting models that improve sales planning accuracy, RFM segmentation to identify retention opportunities, and project analytics supporting invoice automation and direct sales rollouts. I have a track record of generating commercial value through opportunity analytics and process optimization.

I value standardized data processing, cross-functional collaboration, and practical, insight-driven recommendations that improve operations and revenue. I am pursuing continued professional growth while contributing expertise in logistics, supply chain, and B2B account analytics.

Experience

Work history, roles, and key accomplishments

RI
Current

Customer Service Analyst

Rich Products Indonesia

Nov 2023 - Present (1 year 11 months)

Designed and implemented national sales forecasting models and Power BI dashboards, managed 140,000+ sell-out records to improve sales plan accuracy and inform executive strategy.

Maersk Indonesia logoMI

Customer Care - Ocean

Maersk Indonesia

Jun 2018 - Jan 2020 (1 year 7 months)

Analyzed NPS and case data to identify satisfaction drivers and supported digital projects to improve shipment visibility, mitigating a USD 5,000 safety penalty risk via negotiation.

TI

On Job Training Intern

TotalE&P Indonesie

Jul 2015 - Sep 2015 (2 months)

Built procurement simulation models reducing backlog by 25% and performed vendor RCA that improved compliance by 15% through data-driven reporting.

Education

Degrees, certifications, and relevant coursework

Universitas Bina Nusantara logoUN

Universitas Bina Nusantara

Master of Industrial Engineering, Industrial Engineering

Master of Industrial Engineering (online), currently in progress.

Universitas Indonesia logoUI

Universitas Indonesia

Bachelor of Industrial Engineering, Industrial Engineering

Bachelor degree in Industrial Engineering from Universitas Indonesia.

Tech stack

Software and tools used professionally

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shafira leadi - Customer Service Analyst - Rich Products Indonesia | Himalayas