Open to opportunities

Nurul Aulia

@nurulaulia

Message

I am a CRM automation specialist improving workflows with Make, n8n, and Pipedrive.

Indonesia

Message

What I'm looking for

I seek remote roles focused on CRM optimization and automation, where I can improve workflows, document SOPs, and collaborate cross-functionally to boost efficiency and customer satisfaction.

I have 4+ years in customer operations and technical support, specializing in CRM optimization and automation. I thrive in remote setups and take a systems-minded, proactive approach to improving workflows using Make.com, n8n, and Pipedrive.

I've developed, documented, and tested automations that streamlined task tracking and increased response efficiency, integrating webhooks and APIs to connect CRMs and internal tools. I prioritize clear communication, SOP documentation, and cross-functional collaboration to resolve complex customer cases and improve operational performance.

Experience

Work history, roles, and key accomplishments

Technical Support Intern

Salesautomators

Jan 2025 - Mar 2025 (2 months)

Managed client CRM setups and ClickUp task tracking; developed, documented, and tested automations using n8n and Make.com to streamline client workflows.