Open to opportunities

Andi Minnarto

@andiminnarto

Message

Salesforce Certified Business Analyst and CRM Consultant with diverse experience.

Indonesia

Message

What I'm looking for

I seek a role that fosters innovation, collaboration, and professional growth.

I am a Salesforce Certified Business Analyst and CRM Consultant with extensive experience in various industries, including e-commerce and technology. My journey began with an MSc in Business Systems Integration from Brunel University London, where I developed a keen understanding of integrating technology with business processes. I have successfully led multiple projects, including the development of a Donation portal and Case Management module for Constructor Technology, showcasing my ability to deliver innovative solutions that enhance user experience and operational efficiency.

Throughout my career, I have held key roles at renowned organizations such as Shopee and VISEO Asia, where I honed my skills in Salesforce administration, functional consulting, and project management. My expertise in Salesforce solutions, combined with my strong analytical skills, has enabled me to effectively collaborate with cross-functional teams to gather requirements, design solutions, and ensure successful project delivery. I am passionate about leveraging technology to drive business success and am committed to continuous learning and professional development.

Experience

Work history, roles, and key accomplishments

Current

Senior Salesforce CRM Consultant

Current

Constructor Technology

Oct 2023 - Present (1 year 7 months)

Developed a Donation portal and Online Program Pre-Enrolment web form using Salesforce Experience Cloud. Built a Case Management module for handling student incidents and created user documentation and training materials.

Salesforce Cloud Salesforce Salesforce Service Cloud Documentation Training Salesforce Lightning

Senior Salesforce Functional Consultant

VISEO Asia

Jan 2023 - Sep 2023 (8 months)

Collaborated with project managers to analyze business requirements and designed Salesforce solutions. Coordinated with developers for implementation and performed testing and deployment of Salesforce enhancements.

Salesforce Visualforce SOQL Data Migration UAT Salesforce Automation

Regional Ops. CRM Admin

Shopee

Sep 2021 - Aug 2022 (11 months)

Managed Salesforce support requests and executed admin tasks including user account management and data archival projects. Configured CRM systems for market migration.

Salesforce Administration Data Loader SOQL Salesforce Configuration API Management Account Management CRM Systems

Salesforce Consultant & Support Leader

VISEO Asia

Jan 2018 - Aug 2021 (3 years 7 months)

Led Salesforce enhancement projects for Changi Airport Group, collaborating with developers and preparing deployment checklists. Managed support for multiple clients.

Salesforce UAT Deployer Visualforce Project Management Team Leadership

IS Support Analyst Sales Systems

Philip Morris International

Feb 2016 - Sep 2017 (1 year 7 months)

Provided second-line support for the Integrated Sales and Merchandising System and led data migration projects for customer databases.

Data Migration Customer Support Systems Requirements Gathering UAT Project Management Sales Technical Support

IS Support Analyst - QA Systems

Philip Morris International

Mar 2014 - Jan 2016 (1 year 10 months)

Supported quality assurance processes for information systems, ensuring compliance and functionality across various platforms.

Quality Assurance Compliance Systems User Acceptance Testing Technical Documentation Process Improvement Project Coordination

Software Developer

Breeze & Wyles Solicitors LLP

Jan 2013 - Jan 2014 (1 year)

Developed software solutions for legal applications, focusing on enhancing user experience and system functionality.

Software Development User Experience Design System Integration Application Development Technical Documentation Agile Methodologies Programming Testing Deployment

ERP Technician

The Rooflight Company

Aug 2012 - Dec 2012 (4 months)

Managed ERP systems and provided technical support to optimize business processes and improve data management.

ERP Technical Support Data Management Optimization Process Improvement User Training Documentation Software Integration Troubleshooting

Part-Time Airport Greeter

Brunel University

Aug 2011 - Oct 2011 (2 months)

Provided assistance and information to arriving students at the airport, enhancing their transition to university life.

Customer Service Communication Event Coordination Problem Solving Teamwork Public Relations

Programmer

PT. Rasiojaya Sumberdatindo

Aug 2010 - Sep 2010 (1 month)

Developed software applications and provided technical support to enhance business operations.

Programming Software Development Technical Support Application Design User Training Documentation Problem Solving Project Management

Education

Degrees, certifications, and relevant coursework

Brunel University London

Master of Science, Business Systems Integration

2010 - 2011

Grade: Merit

Completed MSc Business Systems Integration (with SAP technology) with Merit. Dissertation focused on developing a tool to support the preparation of business meetings by investigating users’ continuance intention.

Sekolah Tinggi Teknik Surabaya

Bachelor of Science, Information Technology

2004 - 2009

Grade: 3.32

Earned BSc in Information Technology with a GPA of 3.32 out of 4.0. Dissertation involved the development of software to estimate one-floor house construction costs.