Open to opportunities

Samuel Octavianus Saragih

@samueloctavianussara

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Experienced hospitality professional with a focus on customer service.

Indonesia

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

With over 12 years of experience in the hospitality industry, I have honed my skills in customer service, guest relations, and administration. My journey began in the housekeeping department, where I developed a keen eye for detail and a commitment to excellence. I have successfully transitioned into roles that involve direct guest interaction, ensuring that every visitor feels valued and well taken care of.

In my recent position as a Guest Relation Officer at JW Marriott Medan, I managed guest registrations, payments, and feedback, while also overseeing the preparation and setup of conference rooms. My proficiency in CRM tools like Salesforce has allowed me to streamline processes and enhance customer satisfaction. I am passionate about creating memorable experiences for guests and believe that effective communication is key to building lasting relationships.

Experience

Work history, roles, and key accomplishments

Current

Website Developer & Content Creator

Current

Self-Employment

Aug 2023 - Present (1 year 10 months)

Developed websites and created content for social media platforms, focusing on image and video production to enhance online presence.

Web Development Graphic Design Content Creation Video Production Social Media Management Customer Service Communication Project Management

Guest Relation Officer

JW Marriott Medan

Aug 2022 - Aug 2023 (1 year)

Managed guest registration, payments, and concierge services while ensuring high levels of customer satisfaction. Handled requests and feedback, and performed administrative duties including reporting and inventory management.

Customer Relationship Management Salesforce Administration Payment Processing Reporting Inventory Management Email Communication Phone Communication

Guest Service Associate

JW Marriott Medan

Mar 2019 - Aug 2022 (3 years 5 months)

Provided exceptional customer service by handling guest requests and complaints through various communication channels. Responsible for administrative tasks and food & beverage room service orders.

Customer Service Salesforce Administration Reporting Email Communication Phone Communication Inventory Management Analytics

Housekeeping Associate

JW Marriott Medan

Dec 2016 - Mar 2019 (2 years 3 months)

Performed cleaning duties in guest rooms and public areas, ensuring high standards of cleanliness. Managed inventory of housekeeping supplies and maintained a welcoming environment.

Public Area Cleaning Inventory Management Time Management Customer Service Team Collaboration Communication Problem Solving

General Public Attendant

Holland America Line

Mar 2010 - Mar 2015 (4 years 11 months)

Responsible for maintaining cleanliness in public areas of the cruise line, including floors and restrooms. Ensured a hygienic environment for guests and staff.

Teamwork Time Management Customer Service Communication Problem Solving Inventory Management

Education

Degrees, certifications, and relevant coursework

Universitas Dharmawangsa Medan

Bachelor Degree in Social Science, Communication Science

2015 - 2017

Bachelor Degree in Social Science with a major in Communication Science, focusing on effective communication strategies and practices in various contexts.