At WebBeds APAC, I handled customer service inquiries, booking modifications, and operational escalations. I also coordinated with internal teams to resolve client issues and assisted with daily operations and performance reporting.
At Goodrich Suites, ARTOTEL Portfolio, I developed and implemented digital and offline marketing campaigns, created content, and worked with hotel departments to promote packages, events, and promotions.
At Ibis Styles Jakarta Tanah Abang, I contributed to the hotel pre-opening launch through press releases, digital campaigns, and stakeholder communication. I also managed PR and media strategies, supervised a small content and digital marketing team, and maintained relationships with media, influencers, and vendors.
