Melati Puspita Sari

Oversee all operational departments including Front Office, Housekeeping, F&B, and Maintenance, ensuring hotel services meet quality and guest satisfaction standards. Monitor daily operations to identify and resolve issues promptly, while also supervising and providing leadership to departmental managers and staff.

Managed two villa units, handling guest relations, quality supervision, purchases, and maintenance. Arranged daily work and activities, ensuring smooth operations from preparing villas for guest arrivals to managing guest comments on social media.

Assisted in the new setup for rebranding and reopening the hotel within two weeks, including recruitment of team members and collaboration with various managers for maintenance and purchasing. Ensured Front Office and Housekeeping Departments followed standard operational procedures to improve hotel facilities and services.

Supported the Front Office Manager in achieving targets and managed daily, weekly, and monthly operations based on forecasts. Delivered job tasks to supervisors, monitored achievements, and conducted briefings and meetings to review active results.

Assisted the Front Office Manager in achieving challenges and managed daily, weekly, and monthly operations based on forecasts. Monitored room assignments, special guest requests, VIP guest check-ins, and room revenue to achieve budget targets.

Greeted guests in a friendly and helpful manner, registering and rooming all arrivals according to established procedures. Handled guest complaints and courtesy, and conducted periodic training sessions for staff.

Supported the Director of Sales by preparing daily, weekly, monthly, and yearly reports, including MIS reports. Monitored and followed up on emails, prepared quotation and contract letters, and assisted in preparing Banquet event orders.

Managed cashier operations, handling guest billing, check-ins, and check-outs. Addressed guest complaints and courtesy, and managed internal and external telephone calls.

Handled reservations by phone and monitored flight ETD and ETA. Communicated any delays or schedule changes with telephone courtesy and arranged daily reports.

Led the rebranding and reopening of the hotel within two weeks, including recruitment, vendor coordination, and facility improvements. Collaborated with various departments to optimize room expenses, achieving a 65% profit accumulation despite the pandemic.

Managed 7 complex villas, overseeing all departments and ensuring SOP implementation through routine operational checks. Inspected all departments for cleanliness, ambiance, service readiness, staff grooming, and hospitality culture, while also enhancing revenue and gross profits by eliminating waste.

Studied at UNDIKNAS University, focusing on the field of Economy. Gained a comprehensive understanding of economic principles and their application.

Completed senior high school education at SMUN 7 DENPASAR SENIOR HIGH SCHOOL. Developed foundational knowledge and skills across various subjects.