Open to opportunities

Jody Marceaux

@jodymarceaux

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I am an experienced hospitality operations leader driving revenue, guest satisfaction, team development.

United States

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What I'm looking for

I seek a senior hospitality leadership role where I can drive revenue and guest satisfaction, lead and develop teams, manage P&L and large-scale projects, and implement process improvements within a collaborative, brand-driven organization.

I am a results-focused hospitality management professional with extensive experience leading operations, projects, and teams across multiple hotel brands.

As Regional Director of Hotel Operations I oversaw daily operations and strategic planning for 10 full-service and select hotels to achieve forecasted revenue goals and guest satisfaction targets, identifying opportunities for improvement and presenting corrective actions. Previously as General Manager I managed teams, budgets, P&L, property improvement plans (PIP), and maintained strong occupancy and ADR results.

I am adept at establishing systems that streamline and optimize processes and am proficient in OPERA, OnQ, Fosse, Salesforce, Microsoft Word, Outlook, and M3 System Experience. I lead by coaching and mentoring to develop talent, execute focused plans, and deliver consistent, brand-compliant guest experiences.

Experience

Work history, roles, and key accomplishments

Regional Director of Hotel Operations

Gap Management LLC

Jan 2020 - Jan 2025 (5 years)

Oversee daily operations and strategic planning for a 10-hotel portfolio to achieve forecasted revenue goals and guest satisfaction targets. Recruited, trained, and mentored operations and sales staff, ensured brand QA compliance, and drove guest loyalty.

Operations Management Strategic Planning P&L management Hotel Operations Opera Quality Assurance Revenue Management

General Manager

Residence Inn & Suites

Jan 2017 - Jan 2020 (3 years)

Managed operations, a 30-member team, and budget for a 108-room hotel, maintaining an 82% average occupancy and $109 average daily rate. Controlled costs through inventory and overtime management while fostering strong guest and stakeholder relationships.

Hotel Operations P&L management Budgeting Staff Training Inventory Management Opera Accounts Receivable Revenue Management

General Manager

Hampton Inn & Suites

Jan 2012 - Jan 2017 (5 years)

Directed daily operations of a 95-room hotel and led a 25–35 person team, implementing operational practices and cost savings to increase revenue. Managed a property improvement plan (PIP) including FF&E rollout within four months, achieving an 80% customer satisfaction score and $99 ADR.

Property Management PIP FF&E Coordination P&L management Cost Management Opera