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Maggie Sprague

@maggiesprague

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Operations leader who scales property portfolios through technology, process optimization, and data-driven strategy.

United States

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What I'm looking for

I seek leadership roles where I can scale operations with technology, lead cross-functional teams, drive customer success, and influence strategic growth and product innovation.

I am a strategic, results-driven operations leader with over a decade of experience scaling property management operations through technology, process optimization, and data-driven strategy. I led growth of a real estate portfolio from 300 to over 5,700 units, maintained stabilized occupancy over 96%, and managed teams of ~120 employees while overseeing 130+ property budgets.

I champion technology-driven resident experience initiatives (raising average Google rating to 4.2 and achieving a 68% renewal rate), automated delinquency workflows to achieve 0.37% aged delinquency, implemented EOS as an Integrator, and contributed to acquisition strategy through operational due diligence. I bring proven leadership, cross-functional execution, and a focus on product innovation and customer success.

Experience

Work history, roles, and key accomplishments

Current

Head of Operations

Current

Fairlawn

Sep 2015 - Present (10 years 9 months)

Scaled property management operations from 300 to 5,700+ units, maintaining stabilized occupancy over 96% and supporting a $750M+ portfolio; built and led a 120-person team and implemented systems that increased Google rating to 4.2 stars and achieved a 68% renewal rate.

Portfolio Management Team Leadership Budgeting Process Optimization SaaS Implementation

Director of Marketing & Public Relations

Regency Apartments

Jul 2011 - Mar 2015 (3 years 8 months)

Led corporate and property-level marketing and public relations efforts, implemented online e-payments/e-signatures/applications, and developed tracking/reporting standards for online and social media performance.

Digital Marketing PR Analytics Media Buying

Bar Manager

Office II

Sep 2008 - Jun 2011 (2 years 9 months)

Managed bar operations in a high-volume environment, overseeing inventory, POS transactions, compliance with health regulations, and delivering high-quality customer service.

Inventory Management POS Customer Service Cash Handling & Compliance Team Coordination

Operations Sergeant

Illinois National Guard

Feb 2003 - Feb 2011 (8 years)

Managed welfare, training, and operations for soldiers in the Company Tactical Operations Center; served in support of Operation Iraqi Freedom and received the Meritorious Service Medal.

Operations Management Training Development Leadership Safety Compliance