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Via Vanessa Navarro

@viavanessanavarro

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Entry-level virtual assistant skilled in admin support, digital collaboration, and customer service.

Philippines

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What I'm looking for

I am seeking a role where I can provide administrative and customer support, improve operational efficiency, and grow my skills with collaborative, organized teams.

I am an entry-level Virtual Assistant with over four years of experience delivering administrative and customer-support services across multiple industries. I specialize in email and calendar management, data entry, and file organization to ensure tasks are completed accurately and on time.

My background includes customer service and technical support roles where I resolved account queries, troubleshot hardware and software issues, and coordinated field teams and subcontractors. I am proficient with Google Workspace, Microsoft Office, Excel/Sheets, and collaboration tools like Zoom, Trello, and ClickUp.

I bring strong attention to detail, time management, multitasking, and problem-solving skills, and I am committed to supporting teams to meet organizational goals through efficient administrative processes and clear communication.

Experience

Work history, roles, and key accomplishments

Customer Service Coordinator

Dunbrae Subic Inc

Jan 2020 - Jan 2021 (1 year)

Coordinated technician scheduling and subcontractor handoffs, confirmed job details with store contacts, and ensured paperwork submission to close jobs, improving field response and completion rates.

Scheduling Customer Service Calendar Management Phone Communication Data Entry Google Workspace File Management

Sales Coordinator / Receptionist

White Heart Toys

Jan 2015 - Jan 2019 (4 years)

Supported sales teams to increase revenue, coordinated shipments and merchandising with warehouse, produced management reports, and handled customer inquiries and appointment scheduling.

Sales Support Customer Service Appointments Reporting Phone Reception Time Management

Freelance Customer Service Rep

Upwork

Jan 2014 - Jan 2015 (1 year)

Provided remote customer service, web research, crowd-sourcing tasks, and cold calling for diverse clients via Upwork platform.

Remote Customer Support Web Research Cold Calling Email Communication

Technical Support Representative

Genpact Philippines

Jan 2011 - Jan 2014 (3 years)

Troubleshot customer computer and peripheral issues over phone, provided resolutions and ensured issues were resolved before call completion to maintain support quality.

Technical Support Troubleshooting Phone Support

Technical Coordinator / Receptionist

Eurosec Automation & Security System LLC

Managed daily technician schedules, assigned technicians to resolve customer issues, coordinated deliveries, and performed reception and clerical duties to support operations.

Scheduling technical coordination Customer Support Dispatching Clerical Work