I seek a Data Entry and Non Voice roles where I can apply my virtual assistant and contact-center experience, deliver policy-compliant resolutions, and grow in e-commerce or member support.
RR
Open to opportunities
Rizababes Rayco
@rizababesrayco
Virtual Assistant and Customer Service committed to excellent client support, live chat, and Image Sourcing.
PhilippinesWhat I'm looking for
I am a customer service professional with experience across virtual assistance, live chat, and phone-based member support. I have handled HMO enrollment and plan changes, sourced and verified images with licensing compliance, and supported e-commerce inquiries for platforms like Shopee and Lazada.
My roles at Teleperformance, Concentrix/Convergys, Alorica and as a Family Destinations Guide (virtual assistant) sharpened my communication, troubleshooting, and decision-making skills. I focus on accurate resolution within company policy while providing clear options and future-reference guidance to customers.
I bring strong organizational skills, attention to detail, adaptability, basic editing and MS Office/Google Sheets proficiency, and experience documenting sources and permissions for visual assets. I am committed to delivering reliable, policy-compliant customer experiences.
Experience
Work history, roles, and key accomplishments
FG
Virtual Assistant
Family Destinations Guide
May 2025 - Jan 2026 (8 months)
Sourced and verified images, ensured proper attribution and licensing compliance, and organized visual assets with accurate citation and source documentation.
TPAnswered incoming member calls to assist with enrollment, re-enrollment, and plan changes for HMO services, providing policy-based resolutions and options.
COResolved customer inquiries by listening to concerns, providing accurate policy-based resolutions, and documenting complaints for future reference to improve outcomes.
ST
Live Chat Agent
Shopee/Lazada (TESDA)
Jan 2019 - Jan 2021 (2 years)
Managed live chat inquiries regarding products and order issues, provided policy-aligned resolutions, and communicated clearly in writing to resolve customer problems.
ALHandled customer inquiries, provided policy-based resolutions and options, and maintained records of complaints to enable consistent future support.
Education
Degrees, certifications, and relevant coursework
TTTechnical Education and Skills Development Authority (TESDA)
TESDA Certificate, Technical Education
2019 - 2021
Completed TESDA technical training focusing on e-commerce live chat support and practical digital skills for online marketplaces.
ST
St. Matthew of Blumentritt Institute of Technology
College, Information Technology
2019 - 2019
Grade: 1 year College
Activities and societies: N/A
Attended institution-level training in Information Technology and customer service practices during 2019.
TS
Timoteo Paez Integrated School
Senior High / Vocational Certificate, Information Technology
2017 - 2019
Studied Information Technology and customer service-related competencies while completing vocational or senior high level coursework.
TS
Timoteo Paez Integrated School
High School Diploma, Information Communication Technology
2013 - 2017
Completed secondary education with focus on Information Communication Technology and foundational technical skills.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
PhilippinesAuthorized to work in
Salary expectations
30k-50k USD
Job categories
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