Riya Jain
@riyajain7
I resolve client issues and coordinate e-commerce and customer operations across teams.
IndiaWhat I'm looking for
At Accenture, I managed client-reported issues through ticketing systems, coordinated with internal teams, and kept clients informed through email and chat.
Over four years, I handled multiple requests while maintaining response timelines, accurate documentation, follow-ups, and timely issue closure. I also supported HR-related system operations in Workday based on client requirements and business processes.
Earlier, at Digimonk and Fliqi, I supported website and social media content, SEO, online marketing activities, digital campaigns, and content strategies.
I'm seeking an E-commerce Operations, Operations Executive, Marketplace Operations, or Customer Operations role where I can bring organized coordination and clear client communication.
Experience
Work history, roles, and key accomplishments
Managed and resolved client-reported issues through a ticketing system, coordinated with internal teams, and communicated with clients via email and chat. Supported HR-related system operations in Workday.
Education
Degrees, certifications, and relevant coursework
JECRC University
Bachelor of Technology, Computer Science
Completed a Bachelor of Technology in Computer Science from JECRC University in 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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