clg bandrami
@clgbandrami
I manage high-volume operations, resolve complex cases, and maintain accurate documentation and SLA standards.
IndiaWhat I'm looking for
At Amazon, I supported US-based customers and delivery drivers across voice, chat, and email, resolving delivery exceptions, navigation issues, account restrictions, payment concerns, and other complex operational queries.
I've managed end-to-end cases, investigated issues across internal systems, maintained accurate records, and coordinated escalations with cross-functional teams while meeting quality and SLA standards. I maintained 95%+ CSAT through structured problem-solving, clear communication, attention to detail, and adaptability in a global remote environment.
Experience
Work history, roles, and key accomplishments
Managed high-volume operational workflows across voice, chat, and email, supporting US-based customers and delivery drivers while meeting quality and SLA standards. Investigated complex issues across multiple internal systems, maintaining accurate case records and documentation.
Education
Degrees, certifications, and relevant coursework
Brainware University
Bachelor of Computer Application, Computer Application
2022 - 2025
Grade: 84.54%
Pursued a Bachelor of Computer Application degree, achieving an aggregate of 84.54%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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