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Kayala Vyshnavi

@kayalavyshnavi

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E-commerce operations specialist skilled in data-driven optimization and advanced Excel.

India

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What I'm looking for

I seek roles in e-commerce or data-focused teams where I can apply Excel, forecasting, and content management skills to optimize listings, campaigns, and processes while growing technically.

I am an e-commerce operations professional with hands-on experience optimizing product listings, campaigns, and content to drive sales and engagement.

At Flipkart I managed the Men’s Fashion page, used NEO and S&D for campaign and vernacular content updates, and applied advanced Excel for operational decision-making.

Previously, I worked in customer support at Teleperformance, resolving issues across voice and chat, managing escalations, and maintaining high service standards while meeting targets.

I hold a B.Sc. in Computer Science and am passionate about leveraging data insights, emerging technologies, and strong data-entry skills to improve processes and business outcomes.

Experience

Work history, roles, and key accomplishments

E-Commerce Operations Executive

Flipkart

Sep 2024 - Dec 2024 (3 months)

Managed the Men's Fashion category optimizing listings, promotions, and vernacular content; analyzed sales data to improve brand performance and collaborated with collections to enhance processes during a contract engagement.

E Commerce Operations Content Management Sales Analysis Campaign Management

Customer Support Executive

Teleperformance

Resolved customer issues across voice and chat channels, maintained high service quality while meeting targets, and coordinated escalations with technical and billing teams to ensure timely resolutions.

Customer Support Escalation Management Troubleshooting Billing Support Communication CRM