Open to opportunities

Shoumik Anurag Rastogi

@shoumikanuragrastogi

Message

Operations and customer support professional streamlining high-volume e-commerce orders through Excel and CRM.

India

Message

What I'm looking for

I’m looking for a remote/WFH role where I can run customer support and e-commerce order operations end-to-end—using Excel tracking, CRM tools, and SOPs to prevent errors, coordinate vendors/logistics, and resolve escalations fast with clear communication.

I’m an MBA-qualified Operations and Customer Support professional, managing high-volume e-commerce workflows with 50+ orders daily, driving 99%+ dispatch accuracy through structured Excel tracking. I’m built for remote environments—calm under pressure, systematic in problem-solving, and clear in written communication in English and Hindi.

In my current role, I reduce order processing errors by standardizing documentation workflows and running daily reconciliation checks, while coordinating with 3+ delivery and logistics partners to flag delays early. I also handle customer queries and escalations via email and phone with a solution-first approach, and author backend SOPs for consistent order processing and dispatch during peak sales periods.

Experience

Work history, roles, and key accomplishments

Current

Operations Executive (E-Commerce)

Current

Self-Managed Business

Jun 2025 - Present (1 year 2 months)

Processed 50+ orders daily with 99%+ dispatch accuracy by building structured Excel tracking sheets and cutting re-work. Standardized order documentation and reconciliation checks to reduce processing errors by ~30% in the first two months while coordinating with 3+ logistics partners and handling customer escalations.

Customer Support Ticketing Order Management CRM Tools SOP Development Data Reconciliation