Looking for a job

Shubham Saurabh

@shubhamsaurabh1

Message

E-commerce operations specialist at EasyEcom who managed marketplace operations for enterprise client Purplle.com.

India

Message

What I'm looking for

I'm seeking a remote e-commerce operations, SaaS client support, or marketplace account management role.

At EasyEcom, I managed end-to-end seller operations for Purplle.com as its sole dedicated point of contact. I handled 35–45 seller tickets daily across chat and email while meeting turnaround time targets.

I resolved catalog, listing, pricing, and inventory sync issues across Amazon and Flipkart integrations on the EasyEcom SaaS platform. I also managed order operations, warehouse mapping, and inventory reconciliation for multi-warehouse clients.

At EasyEcom, I coordinated with the tech team to track, report, and resolve API bugs using Jira. I improved ticket turnaround time through structured follow-ups and proactive client communication.

At Concentrix, I provided technical and customer support for a leading global technology brand, troubleshooting issues related to devices, software, and services. I handled customer queries and escalated complex cases according to client protocols.

Experience

Work history, roles, and key accomplishments

Senior Representative, Operations

Concentrix

Nov 2025 - Jun 2026 (7 months)

Provided technical and customer support for a leading global technology brand, handling inbound calls and chats in a KPI-driven environment. Resolved queries related to devices, software, and services while maintaining quality and CSAT targets.

Technical Support Customer Support Troubleshooting CSAT Management Escalation Management KPI Management

Management Trainee → Product Support Specialist

EasyEcom

Feb 2024 - Mar 2025 (1 year 1 month)

Managed end-to-end seller operations for enterprise client Purplle.com as sole dedicated POC, handling 35-45 tickets daily. Resolved catalog, listing, pricing, and inventory sync issues across Amazon and Flipkart integrations, and coordinated with tech team for API bug resolution.