Open to opportunities

Prajwal M

@prajwalm

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I manage customer orders, fulfillment, and high-volume account operations.

India

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What I'm looking for

I'm looking for a customer operations, order management, or fulfillment role where I can coordinate across teams, resolve customer issues quickly, improve delivery accuracy, and support high-volume operations.

I've supported US-based accounts at Alorica, handling 45+ complex customer inquiries daily while maintaining 95%+ First Contact Resolution and QA ratings.

I manage customer query lifecycles from investigation through resolution, keeping account data current in CRM and ticketing systems and communicating clear timelines, updates, and alternatives to prevent escalations.

At CaratLane, a Tanishq partnership, I managed end-to-end order journeys, verified pricing and custom specifications, and coordinated with production, logistics, and inventory teams to meet delivery commitments. I tracked shipment risks proactively and exceeded operational targets by 15% through post-order support and customer retention.

My retail operations experience with Puma and Li-Ning strengthened my inventory reconciliation, POS order entry, stock tracking, and product-availability support across thousands of product lines.

Experience

Work history, roles, and key accomplishments

Customer Support & Account Operations Specialist

Alorica

Delivered high-volume customer support for US-based accounts, handling 45+ complex daily inquiries while maintaining 95%+ First Contact Resolution and QA ratings. Managed end-to-end query lifecycles and maintained meticulous documentation in CRM and ticketing systems.

Customer Service Order Management CRM Salesforce Zendesk Ticketing Systems First Contact Resolutions QA Documentation Cross functional Coordination

Education

Degrees, certifications, and relevant coursework

BNM Degree College

Bachelor of Commerce, Commerce

Grade: 6.8 CGPA

Activities and societies: State & National Level Athlete (Volleyball): Represented Bangalore South and Karnataka; built exceptional discipline, high-pressure time management, and proactive team collaboration.

Bachelor of Commerce degree from BNM Degree College, Bangalore University, completed in 2022 with a CGPA of 6.8.