Looking for a job

Ishika Gupta

@ishikagupta0609

Message

I improve automotive customer satisfaction through CRM, complaint resolution, and data-driven service operations.

India

Message

What I'm looking for

I'm looking for a customer relationship or customer experience role where I can improve satisfaction, resolve escalations, strengthen customer relationships, and use CRM reporting and feedback to improve sales and service operations.

I've built customer relationships and resolved service issues across Volkswagen, Mahindra & Mahindra, TATA Motors, Mercedes-Benz, and Harley-Davidson dealerships.

At BBD Viraj Distributors, I managed daily customer meetings, follow-ups, appointments, lead-management reporting, and customer feedback across the sales and service lifecycle. I used CEM, DMS, Qliksense, Zoho, IRIS, and LMS platforms to maintain customer records, support corrective actions, and produce performance, inflow, CPTV, and audit reports.

Previously, I led customer engagement as Group CRM–Service at Puneet Auto Sales, resolving product, sales, and service complaints while managing call logs, stakeholder reports, insurance renewals, preventive maintenance, and warranty programs.

I'm focused on customer satisfaction, root-cause analysis, strong account relationships, and using feedback to improve the customer experience.

Experience

Work history, roles, and key accomplishments

Customer Relationship Manager

BBD Viraj Distributors Pvt. Ltd. (Volkswagen)

Sep 2025 - May 2026 (8 months)

Managed daily customer meetings and follow-ups, prioritizing satisfaction across the sales and service lifecycle. Scheduled appointments, oversaw team reporting, and monitored lead-management systems to improve conversion tracking.

Customer Relationship Management Complaint Resolution CRM Tools Zoho DMS LMS Lead Management Reporting Data Analysis Team Leadership

Customer Experience Manager

Narain Automobile Pvt. Ltd. (Mahindra & Mahindra)

Jun 2024 - Jun 2025 (1 year)

Responsible for daily meetings with customers, nomination of manpower skill trainings, and root cause analysis of complaints. Focused on customer satisfaction and conducted site visits to gather feedback.

Customer Experience Management Complaint Resolution Root Cause Analysis Customer Satisfaction Site visits Lead Management Mtraq Software

Group Customer Relationship Manager

Puneet Auto Sales Pvt. Ltd. (TATA Motors)

Oct 2022 - May 2024 (1 year 7 months)

Led customer engagement as Group CRM–Service, ensuring a consistently professional experience in person and by phone. Resolved product, sales, and service complaints efficiently, maintaining detailed call logs and stakeholder reports.

Customer Relationship Management Complaint Resolution Call Reporting Preventive Maintenance Site visits performance reporting

Asst. Customer Relationship Manager

SRM Star Mercedes-Benz

Nov 2020 - Sep 2022 (1 year 10 months)

Drove customer engagement strategies that delivered increase in customer satisfaction. Built strong relationships with major accounts, ensuring superior service delivery.

Customer Relationship Management Customer Engagement Account Management Customer Insights Service Operations

Customer Relationship Executive

United Harley-Davidson

Jan 2019 - Nov 2020 (1 year 10 months)

Led customer engagement initiatives that strengthened brand loyalty and retention. Used CRM systems to track interactions and analyse feedback for service improvements.

Customer Relationship Management Customer Engagement CRM Systems Booking Management