Open to opportunities

Shilpa T Shetty

@shilpatshetty

Message

Experienced customer relationship manager with a strong analytical background.

India

Message

What I'm looking for

I am looking for a long-term opportunity that fosters growth and values my contributions.

I am a dedicated professional with extensive experience in customer relationship management and business analysis. My career spans over a decade, during which I have honed my skills in managing customer interactions, resolving complex issues, and enhancing service delivery. At 1M Car Care, I successfully oversaw the service center's workflow, ensuring customer satisfaction through effective communication and problem-solving.

Prior to my role in the automotive industry, I served as a Business Analyst at Hewlett-Packard, where I developed a strong foundation in order management and client relations. My contributions were recognized through multiple awards, including the VALUE Awards and Zero Defect Awards, which reflect my commitment to excellence and process improvement. I am currently pursuing an MBA, further enhancing my ability to contribute strategically to organizational goals.

Experience

Work history, roles, and key accomplishments

Training Counsel

Jun 2021 - Apr 2022 (10 months)

Organized training programs and certified trainers along with training certifications. Contributed to the company's trade on educational events.

Event Management Business Development

Customer Relationship Manager

1M Car Care

Jan 2012 - Dec 2021 (9 years 11 months)

Managed and oversaw the service center's workflow and scheduling, ensuring smooth operations. Consulted with mechanics and customers regarding car repairs and service outcomes.

Customer Relationship Management Workflow Management Scheduling Customer Service Automotive Repair Client Communication

Business Analyst

Hewlett-Packard

Apr 2008 - Feb 2012 (3 years 10 months)

Managed order processing, credit, and rebills, ensuring accuracy and timeliness. Handled backlog management, query resolution, and order changes/cancellations while providing customer support.

Order Management Credit & Rebills SAP Backlog Management Query Management Customer Support Business Analysis Process Improvement Quality Control

Assistant Manager

Kotak Mahindra Bank

Jun 2007 - Dec 2008 (1 year 6 months)

Responsible for servicing walk-in customers across various segments, including Savings and Current Accounts. Generated leads for new customers and cross-sold various banking products.

Customer Service Lead Generation Cross Selling Relationship Management Banking Operations Financial Products

Education

Degrees, certifications, and relevant coursework

ICFAI

MBA, Business Administration

2017 -

Currently pursuing an MBA through correspondence from ICFAI. This program is enhancing my business acumen and strategic thinking.

NMKRV College

B.COM, Commerce

2003 - 2006

Completed a Bachelor of Commerce degree from NMKRV College, affiliated with Bangalore University. Gained foundational knowledge in commerce and business principles.

NMKRV PU College

PUC (Commerce), Commerce

2001 - 2003

Completed Pre-University Course in Commerce from NMKRV PU College under the Pre University Board, Karnataka. Developed a strong base in commerce subjects.