Saurabh Gade
@saurabhgade
Customer Relationship Head with expertise in sales and service.
IndiaWhat I'm looking for
I am an accomplished Customer Relationship Head with over 10 years of experience in the automotive industry, specializing in sales and aftersales services. My journey began at Honeywell Automation, where I honed my skills in customer service and data management. I have since progressed through various roles, consistently focusing on enhancing customer satisfaction and operational efficiency.
At Shreekripa Automobile Pvt Ltd (Volkswagen), I lead a team dedicated to resolving customer concerns and ensuring a seamless service experience. My responsibilities include monitoring service appointments, conducting root cause analyses for complaints, and preparing detailed presentations for management. I am passionate about training staff to adhere to best practices, which has significantly improved our customer satisfaction scores.
Throughout my career, I have successfully managed teams, developed training programs, and implemented processes that drive customer loyalty and referral business. I am committed to contributing meaningfully to the organizations I serve, leveraging my expertise to foster growth and success.
Experience
Work history, roles, and key accomplishments
Customer Relationship Head
Shreekripa Automobile Pvt Ltd
Jan 2017 - Present (8 years 5 months)
Responsible for handling customer concerns, monitoring service appointments, and ensuring customer satisfaction. Conducts root cause analysis for complaints and prepares monthly presentations for Volkswagen. Guides CRM activities and arranges staff training.
Customer Relationship Manager
Unnati Vehicle
Nov 2015 - Jan 2017 (1 year 2 months)
Managed customer concerns and ensured adherence to processes for customer satisfaction. Prepared monthly presentations for Renault and arranged training for sales staff.
Customer Service Specialist
Honeywell Automation India Limited
Sep 2009 - Aug 2016 (6 years 11 months)
Handled inbound and outbound operations, managed escalations, and provided training on CRM tools. Generated reports and assisted international clients.
Customer Relationship Manager
Crystal Honda
Dec 2014 - Oct 2015 (10 months)
Handled customer concerns and monitored processes to achieve customer satisfaction. Prepared presentations for Honda and guided staff performance.
Customer Relationship Manager
Singh Cycle & Motor Co.
Dec 2012 - Dec 2014 (2 years)
Led a team to handle customer queries and manage DMS concerns. Generated daily reports and conducted audits and training for new joiners.
Customer Relationship Manager
Silver Jubilee Motors
Sep 2011 - Nov 2012 (1 year 2 months)
Managed customer queries and DMS concerns while leading a team. Conducted audits and provided training for new staff.
Research Associate
Global Services
Oct 2007 - Oct 2008 (1 year)
Managed hiring records and supported database maintenance for recruiters. Handled inductions and maintained hiring records.
Coordinator
Global Services
Jan 2007 - Oct 2007 (9 months)
Coordinated recruitment processes, maintained hiring records, and supported database management.
Café In Charge
Café Coffee Day
Jul 2005 - Jan 2007 (1 year 6 months)
Managed café operations, ensuring customer satisfaction and efficient service delivery.
Education
Degrees, certifications, and relevant coursework
YUYashwantrao Chavan Maharashtra Open University
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce, gaining foundational knowledge in business principles, accounting, and finance.
Maharashtra State Board of Secondary and Higher Secondary Education
Higher Secondary Certificate, General Education
Completed Higher Secondary Certificate, focusing on a broad range of subjects to prepare for higher education.
Maharashtra State Board of Secondary and Higher Secondary Education
Secondary School Certificate, General Education
Completed Secondary School Certificate, laying the groundwork for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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