RBRITU BHARGAV
@ritubhargav
Result-driven technical support engineer specializing in Adobe products and network troubleshooting.
IndiaWhat I'm looking for
I am a result-driven Technical Support Engineer with hands-on experience supporting Adobe products, diagnosing complex software issues, and resolving connectivity problems with a strong focus on first-contact resolution. I consistently deliver prompt, customer-focused solutions while managing support tickets and maintaining SLA compliance.
I have experience configuring and optimizing LAN/WAN networks, implementing firewall and cloud security measures, and using remote-access and ticketing tools like Bomgar, OAC, Hendrix, and Jira. I collaborate cross-functionally to resolve vendor and connectivity challenges and create operational documentation to improve team efficiency.
My background includes academic training in computer applications, a diploma and certification in Python, and practical experience as a lab instructor and technical support professional. I seek opportunities where I can apply my technical expertise, analytical mindset, and commitment to service excellence to drive operational improvements.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Concentrix
Feb 2025 - Present (11 months)
Provided end-to-end technical support for Adobe Acrobat and AI Assistant via chat and voice, achieving a 95% first-contact resolution rate and ensuring SLA compliance through ticket management and timely closures.
Lab Instructor
Presidency University
Delivered practical lab instruction for university-level courses, prepared lab materials and documentation, and supported student learning through hands-on demonstrations and troubleshooting.
Education
Degrees, certifications, and relevant coursework
Panjab University (Chandigarh University listed as awarding institution unclear)
Master of Computer Applications, Computer Applications
2022 - 2024
Activities and societies: Topper Felicitation Ceremony award (Aptitude Topper) by Chandigarh University DCPD
Completed Master of Computer Applications at Chandigarh University, Mohali from 2022 to 2024.
IECS / National Institute of Electronics and Information Technology
Certificate Course in Python (Core), Python Programming
2022 - 2022
Completed a Certificate Course in Python (Core) from IECS / NIELIT in 2022.
HARTRON (Haryana State Electronics Development Corporation)
Diploma in Computer Application, Computer Application
2021 - 2022
Completed a Diploma in Computer Application through HARTRON during 2021–2022.
GTGuru Jambheshwar University of Science and Technology
Bachelor of Science, Science
2018 - 2021
Completed Bachelor of Science at Guru Jambheshwar University of Science and Technology from 2018 to 2021.
Government Senior Secondary School, Satrod Khurd
Intermediate, Higher Secondary Education
Completed Intermediate (12th grade) from Government Senior Secondary School, Satrod Khurd under BSEH in 2018.
Adarsh High School
Matriculation, Secondary Education
Completed Matriculation (10th grade) from Adarsh High School, Hisar under BSEH in 2016.
Availability
Location
IndiaAuthorized to work in
Job categories
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