Bhakti Gurav

I am a dedicated Technical Support Engineer with over 3 years of experience in resolving complex hardware and software issues. My journey in the IT industry has been marked by a commitment to customer satisfaction and a passion for troubleshooting. At Wipro Limited, I have honed my skills in maintaining and optimizing enterprise-level applications, ensuring seamless integration and performance through effective collaboration with cross-functional teams.

Throughout my career, I have developed a strong proficiency in case management, escalation handling, and root cause analysis. I take pride in my ability to conduct regular health checks and proactive monitoring to prevent system failures, while also creating and maintaining technical manuals and troubleshooting guides. My experience in a 24/7 support environment has equipped me with the resilience and communication skills necessary to thrive under pressure and deliver exceptional customer service.