Open to opportunities

Nisha Ganesh

@sangheethaganesh

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Experienced technical support engineer specializing in server infrastructure and cloud.

India

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What I'm looking for

I seek a technical role where I can apply server and cloud infrastructure expertise, collaborate with engineering teams, mentor peers, and solve complex reliability issues while growing in cloud and DevOps capabilities.

I am an experienced Technical Support Engineer with 5.5 years focused on server infrastructure and compute systems across enterprise environments, delivering high availability and reliable performance for global customers.

I diagnose and resolve complex issues across Windows/Linux servers, virtualization, SAN/NAS, and HPE ProLiant ecosystems, and have self-directed proficiency with HPE GreenLake Private Cloud and HPE GreenLake Block Storage for AWS. I have supported 1000+ global enterprise accounts and consistently maintained >95% SLA compliance.

I collaborate with engineering and product teams to drive root-cause analysis, mentor junior engineers (improving first-call resolution by 20%), and contribute UX research insights that improved task completion and digital adoption.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Hewlett Packard Enterprise

Jan 2022 - Sep 2023 (1 year 8 months)

Delivered end-to-end support for server infrastructure for 1000+ global enterprise accounts, diagnosed complex Windows/Linux and SAN/NAS issues, and improved first-call resolution by 20% through mentoring and process improvements.

HPE GreenLake Linux Windows Server SAN NAS Troubleshooting ServiceNow AWS

Technical Support Engineer

HP Inc.

Aug 2018 - Jan 2022 (3 years 5 months)

Provided hardware and OS-level support for global enterprise printer customers, reduced escalation times via efficient triage, and maintained >95% SLA compliance and high CSAT.

Printers Troubleshooting Networking Fundamentals Ticketing Systems CSAT SLA Management Log Analysis

UX Research Contributor

Respondent

Conducted UX studies for Google, Azure, and SAP focusing on Kubernetes workload usability and cloud monitoring workflows, delivering insights that improved task completion by 15%.

UX Research Cloud Platforms Kubernetes Usability Testing Dashboards User Interviews

Education

Degrees, certifications, and relevant coursework

New Horizon College of Engineering

Bachelor of Engineering, Computer Science

2014 - 2018

Activities and societies: Project: Malware Testing Analysis using Fisher Linear Algorithm & Cuckoo Sandbox; Relevant coursework: Data Structures, Operating Systems, Database Management Systems, Computer Networks, Software Engineering.

Bachelor of Engineering in Computer Science with coursework in data structures, operating systems, databases, networks, and software engineering; completed a project on malware testing and classification using Fisher Linear Discriminant and Cuckoo Sandbox.