Allan Raj

I am an experienced Technical and Product Support Engineer with over 4 years of expertise in troubleshooting and resolving complex technical issues. My background includes providing advanced support for users, particularly in network configurations and system diagnostics. I pride myself on maintaining high customer satisfaction rates and translating complex concepts into layman’s terms, enhancing user understanding.

Throughout my career, I have worked with leading companies such as DXC Technology and Hewlett Packard Inc., where I honed my skills in incident management, issue escalation, and technical support. I have received numerous client appreciation emails and awards, including recognition for maintaining 100% efficiency in case resolution turnaround time. My ability to work collaboratively with cross-functional teams has contributed significantly to my success in delivering efficient solutions to hardware and software problems.

As a fitness enthusiast and martial arts practitioner, I believe in the importance of discipline and teamwork, which I carry into my professional life. I am committed to continuous learning and development, and I enjoy training new team members to ensure they are equipped for success.