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Ritika KashyapRK
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Ritika Kashyap

@ritikakashyap

I build and scale fintech, lending, and customer lifecycle products.

India
Message

I've built and scaled fintech, lending, B2C, and B2B products across Oxyzo, OfBusiness, and SquareYards. My work spans 0→1 product builds, platform scale-up, financial integrations, regulatory compliance, and AI-led automation.

At Oxyzo, I lead co-lending personal-loan and customer lifecycle initiatives, including integrations with co-lending partners supporting business worth 1000+ crore. I digitized FLDG management, launched RBI-compliant escalation workflows, improved post-login loan journeys, and built support-bot intelligence that reduced query resolution from 4–5 hours to about two minutes.

Previously, I built campaign automation and CMS infrastructure for BidAssist, recommendation engines and ERP modules for OfBusiness, and lending, onboarding, payout, API, and RPA workflows at SquareYards. I focus on turning complex operational processes into scalable customer experiences, reducing processing time, errors, and engineering dependency.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Indian Institute of Management Mumbai logoIM

Indian Institute of Management Mumbai

Postgraduate Diploma in Management (PGDIM), Management

2018 - 2020

Pursued a Postgraduate Diploma in Management (PGDIM) from Indian Institute of Management Mumbai (formerly NITIE) from 2018 to 2020.

National Institute of Technology Jalandhar logoNJ

National Institute of Technology Jalandhar

Bachelor of Technology (B.Tech), Engineering

2013 - 2017

Earned a Bachelor of Technology (B.Tech) degree from National Institute of Technology Jalandhar from 2013 to 2017.

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