RITIKA JAMBAWDEKAR
@ritikajambawdekar
I build CRM-led customer operations, engagement campaigns, and performance insights that improve retention and service delivery.
IndiaWhat I'm looking for
I'm currently driving digital operations at Walkabout Active Agers, where I onboarded 300+ members through CRM automation and WhatsApp campaigns during a flagship event. I manage customer engagement across WhatsApp, calls, Instagram, Facebook, Snapchat, and Slack while tracking journeys and performance in Interakt, HubSpot, Salesforce, and Excel.
Previously, I improved fulfilment coordination, KPI reporting, and customer service operations at JD Sports Fashion, and conducted digital audits and transformation research at Unipart Group. My work spans customer lifecycle management, marketing operations, dashboards, AI-enabled process improvement, and cross-functional execution across India and the United Kingdom.
Experience
Work history, roles, and key accomplishments
Digital Operations Executive
Walkabout Active Agers PVT LTD
Oct 2025 - Present (11 months)
Onboarded 300+ members, improving engagement and retention through CRM automation and WhatsApp campaigns. Executed WhatsApp marketing and automation using Interakt and HubSpot, and led multi-channel customer engagement across WhatsApp, calls, Instagram, Facebook, Snapchat, and Slack.
Client Operations & Sales Support Manager
JD Sports Fashion Plc
Feb 2023 - Jan 2025 (1 year 11 months)
Streamlined order fulfilment processes and backend coordination to improve operational efficiency and reduce customer response times. Produced KPI reports and operational insights to support sales forecasting, inventory planning, and store-level performance reviews.
Led digital audits to assess automation, digital maturity, and e-commerce operations within global logistics environments. Built KPI dashboards and stakeholder reports to improve operational efficiency, risk control, and decision-making.
Sales Development Representative
The Times of India (Times Group)
Mar 2021 - Nov 2022 (1 year 8 months)
Delivered CRM-driven sales operations and client engagement, improving satisfaction and retention across touchpoints. Built digital communication and lifecycle management skills, supporting membership and engagement growth.
Education
Degrees, certifications, and relevant coursework
Oxford Brookes University
Master of Science, International Business & Management (Digital Business Strategy)
Grade: Merit
Completed an MSc in International Business & Management with a focus on Digital Business Strategy, achieving a Merit.
University of Mumbai
Bachelor of Commerce, Organisational Psychology
Earned a Bachelor of Commerce with a focus on Organisational Psychology.
Valia Centre of Excellence
Diploma, Digital Marketing
Grade: A+
Completed a Diploma in Digital Marketing at Level 6 Equivalent, achieving an A+ grade.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring RITIKA?
You can contact RITIKA and 90k+ other talented remote workers on Himalayas.
Message RITIKAGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
