Oluomachi Enyioma
@oluomachienyioma
Entry-level IT Support and customer support specialist focused on fast helpdesk ticket resolution and clear client communication.
NigeriaWhat I'm looking for
I’m a motivated, tech-savvy, goal-driven professional with a strong foundation in customer engagement, problem-solving, and digital communication tools. I’m passionate about delivering exceptional customer support, managing executive calendars, and streamlining business operations through effective client interaction.
Through self-initiated training in IT ticketing and virtual assistant workflows, I practiced handling complaints, responding to client inquiries, and troubleshooting issues using Freshdesk training scenarios. I also support lead generation and CRM basics in HubSpot, while maintaining accurate records and practicing appointment setting with Google Calendar/Calendly to ensure organized scheduling, timely reminders, and strong client satisfaction.
Experience
Work history, roles, and key accomplishments
IT Ticketing Support Trainee
Self-Initiated Training Projects
Nov 2025 - Present (6 months)
Practiced handling customer complaints and managing IT support tickets using Freshdesk helpdesk training scenarios, responding professionally and troubleshooting technical issues. Practiced applying support metrics like CSAT, maintaining fast response times, and running ticket escalation in mock team environments.
Virtual Assistant & CRM Trainee
Self-Initiated Training Projects
Sep 2025 - Present (8 months)
Practiced appointment setting and calendar management workflows, including scheduling meetings, coordinating time zones, and setting automated reminders. Used HubSpot CRM basics to track lead generation, manage a simulated sales pipeline, and maintain accurate customer records while handling customer inquiries professionally.
Education
Degrees, certifications, and relevant coursework
Certificate Training
Certificate, Sales
Completed Sales Training Basics (certificate) in 2026.
Certificate Training
Certificate, Customer Service
Completed a Certificate in Customer Service Fundamentals (2026).
Girls' High School Uwani, Enugu
Senior Secondary Certificate Examination (SSCE), Secondary Education
Attended Girls' High School Uwani in Enugu and completed the SSCE (S.S.C.E).
Certificate Training
Certificate, Customer Relationship Management (CRM)
Completed a CRM Tools Introduction certificate in 2026.
Availability
Location
NigeriaAuthorized to work in
Job categories
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