At Digital Witch Academy, I supported customer-facing activities by responding to questions and helping users work through requests. I focused on clear communication and a helpful service experience.
I practised Zendesk and Freshdesk to learn support-ticket workflows and how customer issues are managed. I’m building skills in troubleshooting, documenting issues, and escalating matters when needed.
In learning activities, I used HubSpot and Trello to organise customer-related information and track tasks. I also practised organising files in Google Drive and sharing walkthroughs with Loom.
I used Apollo.io for lead research and worked with spreadsheet and CSV lists. I completed IT Support and Microsoft-related certifications through Coursera.
