Open to opportunities

Francis Edomwonyi

@francisedomwonyi

Detail-oriented virtual assistant focused on customer and technical support with Freshdesk, HubSpot, and Google Workspace.

Nigeria

Message

What I'm looking for

I’m actively seeking my first professional opportunity in virtual assistance, customer support, or technical support—remote or onsite—where I can put my CRM, helpdesk, and admin foundation to work and keep growing.

I’m a detail-oriented, self-motivated virtual assistant building my career in virtual assistance, customer support, and technical support—one deliberate, self-directed step at a time. I’ve completed structured training in IT Support and Technical Support Fundamentals through Coursera, alongside a Higher National Diploma in Agricultural and Bio-Environmental Engineering Technology.

Before waiting for my first opportunity, I created hands-on practice: setting up free trial accounts on Freshdesk and HubSpot to sharpen contact management, lead organization, and pipeline navigation. I also used AI tools to simulate realistic customer inquiries, ticket workflows, and follow-ups so I could improve response accuracy and turnaround speed.

On the administrative side, I practice calendar scheduling, email inbox organization, and meeting coordination in Google Workspace, plus data entry and reporting exercises using spreadsheets and documentation. I’m comfortable with Freshdesk, HubSpot, Google Workspace, Microsoft Office, and Calendly, and I’m actively seeking my first professional role—remote or onsite—where I can keep growing.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Self Employed

Jun 2026 - Present (2 months)

I'm a detail-oriented, self-motivated professional building a career in virtual assistance, customer support, and technical support — one deliberate, self-directed step at a time.

I hold a Higher National Diploma in Agricultural and Bio-Environmental Engineering Technology from Federal Polytechnic Auchi, and I've since completed structured training in IT Support and Technical Support Fundamenta

Technical Support Customer Support Virtual Administrative Support Customer Service

Current

Independent Virtual Assistant

Current

Self-Employed

May 2026 - Present (3 months)

Independently developed CRM and customer support proficiency by configuring Freshdesk and HubSpot trial accounts for contact management, lead organization, and pipeline tracking. Ran end-to-end virtual assistant workflows in Google Workspace, including inbox organization and meeting coordination, and practiced data entry/reporting and workflow automation for repetitive tasks.

Technical Support Customer Support Virtual Administrative Support Customer Service

Current

Independent VA & Customer Support

Current

Self Employed

May 2026 - Present (3 months)

Independently built hands-on CRM and virtual support skills by configuring Freshdesk and HubSpot trial accounts and practicing end-to-end support workflows. Handles Google Workspace scheduling and email organization, plus data entry and reporting with process-improvement focus.

Technical Support Customer Support Virtual Administrative Support Customer Service

Current

Independent Virtual Assistant & Customer Support Skill-Building (Self-Directed)

Current

Self-Employed

May 2026 - Present (3 months)

Independently built hands-on proficiency in CRM navigation by configuring and operating free trial accounts on Freshdesk and HubSpot, practicing contact management, lead organization, and pipeline tracking.

Used AI-assisted tools to generate realistic customer support scenarios (inquiries, ticket workflows, follow-ups) and resolved them to develop response accuracy and turnaround speed.

Practi

Technical Support Customer Support Virtual Administrative Support Customer Service