Ritam Dutta

I am a results-driven business operations manager with a proven track record in food service operations, workforce management, and HR transformation. My experience includes driving a remarkable 300% revenue growth and achieving a 15% reduction in costs while enhancing customer satisfaction by the same margin. I excel in leveraging data-driven decision-making and process optimization to deliver operational excellence and achieve business scalability.

In my current role at Shara Beverages and Trading, I have successfully increased monthly revenue to ₹7.23 lakh by introducing innovative services and expanding our market reach. My focus on operational efficiency has led to a 15% reduction in inefficiencies through workflow optimization and team training. I am passionate about enhancing customer experiences, as demonstrated by my implementation of the “Smile for You” program, which boosted customer satisfaction significantly.

With a strong foundation in strategic operations and vendor management, I have negotiated supplier contracts that improved profit margins by 25%. I am committed to continuous improvement and have effectively utilized key metrics such as First-Time Resolution Rate (FTR) and Net Promoter Score (NPS) to enhance customer retention and loyalty.