Open to opportunities

Rohit Elias

@rohitelias

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Operations Manager with extensive experience in leading cross-functional teams.

India

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What I'm looking for

Seeking a challenging role that leverages my leadership skills, customer-centric approach, and data analysis expertise to drive business growth and customer satisfaction.

As a seasoned Operations Manager, I have a proven track record of driving customer satisfaction, improving productivity, and ensuring compliance with SLAs. With a strong focus on team retention, motivation, and performance management, I have consistently delivered high standards of performance and quality.

Throughout my career, I have demonstrated exceptional leadership skills, leading teams to meet and exceed project KPIs, and ensuring seamless project handovers. My expertise in data analysis, project management, and conflict resolution has enabled me to drive business growth and improve customer satisfaction.

I hold an MBA from Glocal University, Uttar Pradesh, and possess excellent communication skills in English and Hindi. I am a results-driven professional with a passion for delivering exceptional customer service and driving business success.

Experience

Work history, roles, and key accomplishments

Operations Manager

Akua Mind & Body

Nov 2022 - Nov 2022 (0 months)

Collaborated with management to develop daily operations objectives, prioritizing profitability and efficiency. Led team meetings and coached team members, fostering a motivated and high-performing team.

Operations Management Team Leadership Project Management Strategic Planning Performance Management Data Analysis Conflict Resolution

Customer Success Manager

Zuppler.com

Mar 2013 - Nov 2022 (9 years 8 months)

Led and motivated project teams to meet and exceed project KPIs. Supervised client expectations with a professional, considerate approach to projects.

Project Management Customer Success Team Leadership Operational Management Business Knowledge