Pooja T M

I’m a dynamic and compassionate operations professional with 14+ years of experience in Operations Management, Team Leadership, and Partnership Coordination across technology, service, and social sectors. I build and guide teams, and I set up operational frameworks that promote efficiency, empowerment, and community development.

I’ve consistently driven revenue growth by owning the sales cycle end-to-end—from lead generation to deal closure—while negotiating commercial terms and closing high-value partnerships. In my most recent contract role, I led onboarding for restaurants, cafés, and premium (3★+) hotels, coached a team of 12 BDEs, and improved market expansion through strong conversion and target attainment.

Across roles as an Operations Team Lead and Customer Service Manager, I’ve improved processes (including reducing errors by 20% and improving efficiency by 18%), handled partner escalations while protecting retention, and delivered training to strengthen engagement and performance. I’m especially motivated by initiatives focused on women empowerment, livelihood development, and inclusive growth, with a strong focus on measurable outcomes and stakeholder collaboration.