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Aman Minocha User

@amanminochauser

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Results-driven operations leader

India

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What I'm looking for

Seeking a challenging role that leverages my operations leadership skills

I am a seasoned operations leader with a proven track record of driving business growth, improving efficiency, and enhancing customer satisfaction. With over two decades of experience in managing P&L responsibilities, I have developed a strong expertise in implementing effective controls on operating expenditures and ensuring meticulous execution of processes.

My professional journey has spanned across various industries, including hospitality, education, and facility management. I have held senior leadership positions in reputable organizations, such as Quess Corp. Ltd., Manipal Integrated Services Ltd., and Devyani International Ltd. My achievements include driving revenue growth, improving operational efficiency, and promoting sustainability and safety excellence.

I possess a strong educational background, with a BA Honors in Hospitality Management from the University of Huddersfield, U.K., and a PGDBA in CRM from Symbiosis Center of Distance Learning, Pune. I have also completed management development programs in sales leadership and financial analysis from IIM Ahmedabad and IIM Calcutta, respectively.

Experience

Work history, roles, and key accomplishments

Senior Vice President – Business Solutions

Walsons Facility Solution Pvt. Ltd.

Jan 2023 - Jan 2024 (1 year)

Led operations and P&L management across India, overseeing over 150 clients and 8,000 associates, generating an annual turnover exceeding Rs. 200 crores. Fostered strong client relationships and drove business growth through systematic evaluations.

Client Relationship Management Operational Management Key Performance Indicators Business Development Financial Analysis

Senior Vice President - Operations

Quess Corp. Ltd.

Jan 2017 - Jan 2023 (6 years)

Managed P&L and business development for the Healthcare & Education segment, overseeing over 6,000 associates and an annual turnover exceeding Rs. 150 crores. Implemented key account strategies and led sustainability initiatives.

Business Development Client Strategy Vendor Management HR Management Operational Excellence Sustainability Compliance

General Manager – Operations

Manipal Integrated Services Ltd.

Jan 2015 - May 2017 (2 years 4 months)

Oversaw operations for Manipal Group Hospitals and Education campuses, driving efficiency and high-quality service delivery. Developed strategies for manpower and material utilization, and supported medical audits.

Operational Management Audit Cost Management

Associate General Manager - KFC Restaurants

Devyani International Ltd.

Jan 2011 - Mar 2014 (3 years 2 months)

Spearheaded achievement of AOP targets through new store openings and operational excellence. Conducted quality audits and delivered leadership programs to foster a people-first culture.

Operational Excellence Audit Leadership Development People Management Risk Assessment

Head – Operation

UEI Global

Jan 2007 - May 2011 (4 years 4 months)

Founding member of an EdTech project, analyzing industry skilling gaps and designing innovative curricula. Expanded to 16 hospitality institutes and ensured high job placement rates.

Edtech Curriculum Design Partnership Development

Management Trainee to Food & Beverage Manager

Taj Group | IHCL

Jan 1996 - Aug 2007 (11 years 7 months)

Progressed through various roles in prestigious Taj hotels, focusing on food and beverage management, service excellence, and operational efficiency.

Food and Beverage Operations Team Leadership Hotel Management Customer Service Quality Control

Education

Degrees, certifications, and relevant coursework

Indian Institute of Management Ahmedabad

Management Development Program, Sales Leadership

Completed a Management Development Program focused on Sales leadership, enhancing skills in strategic sales management and leadership.

Indian Institute of Management Calcutta

Senior Management Development Program, Financial Analysis

Participated in a Senior Management Development Program concentrating on Financial analysis and Management, aimed at improving financial decision-making skills.

Symbiosis Center for Distance Learning

PGDBA, Customer Relationship Management

Completed a Post Graduate Diploma in Business Administration with a focus on Customer Relationship Management, equipping with essential CRM strategies.