Looking for a job

Emmanuel Ocheholunu

@emmanuelocheholunu

Relationship and business development banker with 9+ years driving SME/retail growth, compliance, and operational excellence.

Nigeria

Message

What I'm looking for

I’m looking to grow SME and retail portfolios through strong relationship management, compliant operations, and data-driven insights—while leading teams to improve profitability, customer experience, and risk controls.

I’m a results-driven Banking, Relationship Management, and Business Development professional with over 9 years of progressive experience across retail banking, SME banking, operations management, customer relationship management, sales growth, compliance, and branch leadership. I focus on managing high-value customer portfolios while improving operational efficiency, mitigating risk, and ensuring regulatory compliance.

I’ve successfully managed 3.4B risk asset without default and expanded SME and retail customer portfolios across multiple banking segments. I’ve also led customer acquisition and retention initiatives to strengthen portfolio performance and engagement, while maintaining zero tolerance for operational irregularities in cash operations, funds transfers, and reconciliations.

In my leadership roles (Profit Center Manager/Branch Manager-relief), I coordinate administrative processes, prepare executive reports, and deliver data-driven insights using SQL, Tableau, and advanced Excel. I enjoy building strategic relationships with business owners, high-net-worth individuals, and corporate stakeholders—consistently aligning teams on compliance, internal controls, audit readiness, and exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Relationship Manager

First Bank of Nigeria

Jan 2024 - Jan 2024 (0 months)

Managed and grew retail and SME customer relationships by identifying business opportunities and executing customer acquisition strategies to drive revenue growth. Prepared management reports and client documentation while coordinating transactions in line with regulatory and operational compliance requirements.

Relationship Management Retail Banking SME Banking Customer Acquisition Management Reporting KYC AML Compliance Operational Compliance Documentation

Profit Center Manager (SME)

United Bank for Africa

Jan 2022 - Jan 2024 (2 years)

Led SME banking operations and managed portfolio performance to achieve business growth objectives while coordinating customer service delivery across business units. Managed branch administration and documentation, ensured regulatory and internal-policy compliance, and supported leadership in improving profitability and operational excellence.

Portfolio Management Branch Operations Management Regulatory Compliance Internal Controls Operational Risk Management Stakeholder Management Documentation Management

Banking Roles (Various)

United Bank for Africa

Jan 2015 - Jan 2022 (7 years)

Progressed through consumer loans, relationship officer, cash officer, funds transfer officer, and customer service roles, supporting loan growth while maintaining portfolio quality and compliance. Processed high-volume transactions with accuracy, performed reconciliations, maintained audit-ready documentation, and contributed to cross-selling and revenue generation.