Open to opportunities

Risiqat Balogun

@risiqatbalogun

Certified Pharmacy Technician and employee engagement specialist driving customer satisfaction and operational improvements.

United States

Message

What I'm looking for

I seek a role where I can improve patient and customer experiences, lead and train teams, and implement process and compliance improvements in a collaborative environment.

I am a Certified Pharmacy Technician and motivational leader with a strong track record in customer service, employee engagement, and compliance analysis. I have improved patient satisfaction, reduced outstanding payments, and implemented training and feedback systems to boost team performance.

My background spans pharmacy operations, EHR systems (Epic, Cerner, Meditech), CRM tools (Salesforce, Zendesk), and high-volume patient and customer support. I bring practical problem-solving, process improvement, and leadership skills to roles focused on patient experience and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Certified Pharmacy Technician

Current

Prime Hire

Aug 2020 - Present (5 years 6 months)

Provided technical assistance to remote pharmacy staff, maintained accurate inventory and processed high-volume orders while resolving escalations to improve customer satisfaction and engagement.

EHR Customer Service Escalations Data Entry Patient Coordination Quality Control

Patient Verification Specialist

Bloom Insurance

May 2018 - Jun 2020 (2 years 1 month)

Managed patient check-ins, insurance verification and referrals using Epic/Cerner/Meditech, conducted internal audits and vendor risk assessments, and implemented feedback mechanisms that improved patient satisfaction by 10%.

Insurance Verification Patient Support Internal Audit Vendor Management Process Improvement Training

Customer Service Manager

Prada Properties

Oct 2014 - Mar 2018 (3 years 5 months)

Led customer service team, managed scheduling, coaching and escalations, drove process improvements and maintained 92% team adherence to service standards to improve retention and order resolution.

Team Leadership Scheduling Quality Assurance Escalation Management Process Improvement