Open to opportunities

MARIA TUCKER

@mariatucker

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Experienced pharmacy technician and patient outreach specialist focused on patient-centered care.

United States

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What I'm looking for

I seek a patient-centered role in healthcare operations or specialty pharmacy where I can streamline processes, mentor staff, and improve medication access and patient outcomes.

I am a seasoned pharmacy technician and patient outreach specialist with broad experience in specialty pharmacy, patient onboarding, and administrative coordination. I have a strong record of improving processes, training teams, and driving patient enrollment and engagement in specialty programs.

Throughout my career I have managed prior authorizations, verified specialty prescriptions, and supported cross-functional clinical teams to ensure timely medication access and regulatory compliance. I developed tracking systems for COVID convalescent plasma, increased donor and patient participation, and contributed to SOP creation to improve member experience.

I bring HIPAA-compliant communication, EMR and Microsoft Office proficiency, and a collaborative, coaching-oriented leadership style. I am motivated to continue improving patient outcomes by streamlining workflows, mentoring teammates, and advocating for members with empathy and clear guidance.

Experience

Work history, roles, and key accomplishments

Current

Patient Onboarding Specialist

Current

Shields Health Solutions

Oct 2023 - Present (1 year 11 months)

Request new prescriptions and follow up on approvals/denials, assist with financial assistance, and collaborate with clinical and client services to complete medication refills while creating SOPs to improve member experience.

EMR SOP Development Cross Functional Collaboration Patient Advocacy Microsoft Office

Patient Outreach Coordinator

Shields Health Solutions

Apr 2022 - Oct 2023 (1 year 6 months)

Conducted proactive outreach to specialty medication patients, achieved a 90% enrollment rate in the specialty pharmacy program, and maintained engagement reports through audits to monitor outcomes.

Enrollment management Patient Education Reporting Auditing Pharmacy Benefits Communication EMR

Administrative Assistant

Eagle Health Analytics

Sep 2021 - Mar 2022 (6 months)

Developed an Excel tracking system for COVID convalescent plasma donations and test results, trained staff on the system, and increased monthly donor registrations by 33%.

Microsoft Excel Data Tracking Training Donor Registration Reporting Process Improvement EMR

Branch Coordinator

Apria Healthcare

Mar 2019 - Jul 2020 (1 year 4 months)

Established patient accounts and verified insurance benefits across EMR systems, obtained prior authorizations for DME with a 90% approval rate, and scheduled patient education appointments.

Patient Intake Insurance Verification EMR Scheduling Patient Education

Lead Certified Pharmacy Technician

Shared Solutions

Feb 2017 - Mar 2019 (2 years 1 month)

Verified specialty medication prescriptions, processed prior authorizations, and developed/trained pharmacy technicians to improve productivity and efficiency.

Pharmacy Operations Prescription Verification Training Development Inventory Management

Lead Certified Pharmacy Technician

CVS Pharmacy

Dec 2011 - Mar 2019 (7 years 3 months)

Coached and mentored new technicians achieving a 92% PTCB pass rate, managed third-party insurance issues, and controlled inventory via cycle counts and returns for recalls/expired drugs.

Inventory Management Cycle Counts Returns Processing Regulatory Compliance