Open to opportunities

Danielle Robinson

@daniellerobinson2

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Experienced healthcare operations leader and pharmacy advocate.

United States

Message

What I'm looking for

I am looking for a pharmacy tech or insurance verification position. I am open to fulltime and part-time positions. I am also open to different positions where I can utilize my skills, talents, and excellent customer service.

I am an experienced healthcare operations leader with over 15 years in client support, medical administration, and patient enablement. My career has been dedicated to optimizing the customer journey through effective problem-solving and advocacy. I excel in handling high volumes of customer interactions across various platforms, ensuring that each client receives empathetic and efficient service.

Throughout my career, I have held key positions such as Pharmacy Advocate and Sr. Practice Manager, where I led operations for multiple clinics and resolved complex pharmacy-related issues. My ability to collaborate with cross-functional teams has been instrumental in improving patient satisfaction and streamlining workflows. I am passionate about using my skills in strategic planning and leadership to drive positive outcomes in healthcare.

Experience

Work history, roles, and key accomplishments

Current

Pharmacy Advocate/Blended Agent

Current

Frontline Call Center

Oct 2024 - Present (10 months)

Resolved pharmacy-related tickets via live chat, email, and phone while adhering to service level agreements. Investigated and troubleshooted insurance and prescription issues across Medicare, Medicaid, and commercial payers.

CRM Tools Case Management Patient Advocacy Remote Work Data Tracking Salesforce

Sr. Practice Manager

Memorial Hermann Medical Group

Feb 2014 - Present (11 years 6 months)

Led operations for four high-traffic clinics, managing patient relations, insurance workflows, and team coordination. Responded to and resolved patient grievances via email, in-person, and phone support, often under time-sensitive conditions.

Strategic Planning Leadership Customer Service CRM Systems Patient Advocacy Claims Processing

Accounts Coordinator

Memorial Hermann Health System

Dec 2007 - Present (17 years 8 months)

Provided frontline administrative and billing support for outpatient services, addressing customer inquiries and resolving billing issues. Managed communications between departments and external partners, ensuring timely response to tickets and requests.

Administrative Support Billing Support Customer Service Database Management Compliance Microsoft Office Excel Outlook)

Education

Degrees, certifications, and relevant coursework

San Jacinto College

Associate's degree, Health Information Technology

Completed an Associate's degree in Health Information Technology. The program focused on the management of health information and electronic health records.