Open to opportunities

Stacy Haye

@stacyhaye

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Registered Pharmacy Technician who blends patient-focused service, accuracy, and tech-driven problem solving.

United States

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What I'm looking for

I’m looking for a role where I can support patients and customers with accuracy, privacy, and empathy—while using my pharmacy and troubleshooting experience to resolve insurance and medication workflow issues, improve processes, and collaborate across teams.

I’m a Registered Pharmacy Technician with experience across pharmacy operations, insurance-related processing, and high-volume customer support. I focus on accurate dispensing, medication reconciliation, and compliance, while keeping patient profiles and records current and confidential.

I’ve also served in roles that strengthened my communication and troubleshooting strengths—managing prior authorization intake, handling insurance rejections/denials, and supporting remote patient care coordination. With a track record of leading teams, improving processes, and training others on new systems, I bring both operational discipline and a service-first mindset to every shift.

Experience

Work history, roles, and key accomplishments

Current

Registered Pharmacy Technician

Current

Humana CenterWell Pharmacy

Aug 2025 - Present (10 months)

Assisted pharmacists with accurate medication dispensing and patient safety checks, including medication reconciliation and insurance-related inquiries. Managed pharmacy inventory and supported aseptic sterile product preparation while ensuring HIPAA and state compliance.

Medication Reconciliation Inventory Management Prescription processing HIPAA compliance

Shift Supervisor, RX

CVS Caremark

Mar 2024 - Jul 2025 (1 year 4 months)

Led day-to-day store operations and supervised 5 retail associates to improve performance against key KPIs. Implemented loss-prevention and cash-handling procedures, delivered customer service training, and standardized operating procedures to increase efficiency and reduce shrinkage.

Team Leadership KPIs Loss Prevention Cash Handling Vendor Management Visual Merchandising Standard Operating Procedures Customer Service Training

Technical Support Advisor

UnitedHealthcare

Mar 2021 - Jul 2022 (1 year 4 months)

Supported remote pharmacy operations by processing prescriptions, prior authorizations, and Medicare/Medicaid-related intake. Troubleshot insurance rejections and billing/denial issues while ensuring compliant handling of protected health information.

Prior Authorizations Medicare Medicaid Compliance HIPAA compliance Troubleshooting Microsoft Office

Remote Patient Care Coordinator

Liberators Logistics LLC

Jan 2019 - Dec 2020 (1 year 11 months)

Coordinated patient care activities to ensure smooth transitions between healthcare providers, including appointment scheduling and record maintenance. Educated patients on treatment and medication instructions, coordinated referrals, and supported administrative workflows in compliance with HIPAA.

Patient Care Coordination Appointment Scheduling Insurance Verification Patient Education HIPAA compliance Referral Coordination Customer Service

Customer Service Representative

Express Employment Professionals

Mar 2018 - Jun 2019 (1 year 3 months)

Handled high-volume customer inquiries by phone and email while maintaining professional, empathetic service and resolving complaints. Managed administrative workflows including accounts tracking, file maintenance, work order preparation, and accurate spreadsheet/CRM documentation to meet performance metrics.

Accounts Payable Receivable Application Work Order Coordination