William Lestat
@williamlestat
Client-focused support professional with diverse industry experience.
What I'm looking for
I am a dedicated support professional with a strong background in pharmacy operations, HR coordination, and customer service across various sectors, including healthcare, insurance, and retail. My experience as a Shift Lead and Pharmacy Technician at Walgreens has honed my ability to supervise store operations, manage team dynamics, and ensure compliance with HIPAA regulations. I pride myself on my adaptability and tech-savviness, which enable me to improve internal processes and enhance customer experiences.
Throughout my career, I have demonstrated a commitment to team development through effective onboarding and training. My role as an Underwriting Service Assistant at State Farm allowed me to refine my skills in data entry, regulatory compliance, and customer communication. I have a proven track record of resolving conflicts and addressing customer inquiries with professionalism, which has significantly contributed to client satisfaction and retention.
With an Associate Degree in Business Administration and a Pharmacy Technician License, I am equipped with the knowledge and skills necessary to excel in fast-paced environments. I am eager to leverage my experience and passion for service in a new role that values teamwork and continuous improvement.
Experience
Work history, roles, and key accomplishments
Shift Lead / Pharmacy Technician
Walgreens
Dec 2021 - Present (3 years 7 months)
Supervised store operations and team members, delegating tasks and managing performance. Collaborated with pharmacists to prepare and dispense prescriptions while ensuring HIPAA compliance and patient confidentiality.
Underwriting Service Assistant
State Farm
Sep 2018 - Present (6 years 10 months)
Reviewed insurance applications and financial documents to determine policy eligibility and risk. Ensured accurate data entry and maintained strict documentation standards for regulatory compliance.
Assistant Manager
Triangle Rent A Car
Feb 2013 - Present (12 years 5 months)
Assisted in overseeing daily branch operations, customer service, and fleet management. Led interviews, new hire orientation, and on-site employee training, focusing on service standards and company policies.
Server
O'Charley's
Oct 2007 - Present (17 years 9 months)
Delivered outstanding customer service in a high-volume environment. Trained new team members and supported the implementation of service standards.
Education
Degrees, certifications, and relevant coursework
Wake Technical Community College
Associate Degree, Business Administration
Completed an Associate Degree in Business Administration. Focused on foundational business principles and administrative practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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