Aiseka Proctor

I’m a Certified Pharmacy Technician with 8+ years of healthcare and customer service experience, specializing in prior authorization processing and utilization management. I review, process, and document requests in compliance with clinical guidelines and NCQA standards, while keeping accuracy, timeliness, and quality high.

In my current remote pharmacy role at CenterWell (Humana), I verify and process 75+ prescriptions daily with 100% accuracy. I collaborate with pharmacists and healthcare teams to resolve prescription and insurance-related issues, update patient profiles, verify insurance benefits, and support medication-related inquiries.

Previously, as a Utilization Management Coordinator I, I processed prior authorization requests via phone, fax, and electronic systems, reviewed cases for approval/denial/escalation, and ensured accurate documentation. I’m also trained to maintain productivity and turnaround time in high-volume environments, while communicating status clearly to providers, pharmacies, and internal teams.