AUAmy User
@amyuser7
Certified Pharmacy Technician Educator with a passion for healthcare efficiency.
United StatesWhat I'm looking for
I am a Certified Pharmacy Technician Educator with over 12 years of experience in various pharmacy settings, including long-term care, retail, and pharmacy benefit management. My background in Business Administration, combined with my expertise in project management and process optimization, allows me to drive efficiency and enhance patient safety through innovative technology solutions.
Throughout my career, I have successfully led cross-functional teams, ensuring compliance with regulatory standards while implementing clinical workflow improvements. My role as a Client Success Manager at Rightway Healthcare has enabled me to onboard and train over 50 new employees, while also playing a key role in integrating AI into healthcare processes. I am passionate about leveraging my skills to improve healthcare delivery and patient outcomes.
Experience
Work history, roles, and key accomplishments
Client Success Manager
Rightway Healthcare
Jan 2023 - Present (2 years 6 months)
Led the successful onboarding and training of over 50 new employees, developing comprehensive training materials and standard operating procedures. Coordinated with cross-functional teams to optimize workflows, improve compliance, and implement innovative technology solutions.
Lead Pharmacy Technician
Humana
Jan 2017 - Dec 2020 (3 years 11 months)
Provided clinical and operational support in a clinic setting, managing e-prescription processing, billing, and medication distribution. Spearheaded the adoption of e-prescribing systems, ensuring compliance with CMS regulations and improving medication safety.
Billing Adjudicator
Omnicare
Jan 2015 - Dec 2017 (2 years 11 months)
Processed and adjudicated pharmacy claims, ensuring accuracy and compliance with payer policies and regulations. Managed the billing of medications for long-term care facilities, addressing discrepancies and improving reimbursement processes.
Registered Pharmacy Technician
CVS Health
Jan 2013 - Dec 2015 (2 years 11 months)
Assisted pharmacists with prescription processing, inventory management, and customer service in a fast-paced retail environment. Maintained accuracy in medication dispensing, upheld HIPAA compliance, and supported all daily pharmacy operations.
Education
Degrees, certifications, and relevant coursework
DCDaytona State College
Bachelor of Applied Science, Business Administration, Supervision and Management
Grade: Magna Cum Laude
Activities and societies: Sigma Beta Delta Honors Society
Pursued a Bachelor of Applied Science in Business Administration, Supervision and Management. Achieved Magna Cum Laude honors and was inducted into the Sigma Beta Delta Honors Society.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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