Open to opportunities

Hannah Fullenkamp

@hannahfullenkamp

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Certified Pharmacy Technician with 16+ years ensuring accurate prescriptions and HIPAA-compliant customer support.

United States

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What I'm looking for

I’m looking for a role where I can deliver HIPAA-compliant, high-quality support for patients and providers—using my prescription processing, insurance adjudication, and prior authorization experience in a fast-paced, metrics-driven environment.

I’m a Certified Pharmacy Technician with 16+ years of experience supporting patients, providers, and healthcare teams across high-volume retail pharmacy, independent pharmacy, and remote healthcare customer support. I’m known for accuracy, efficiency, and problem-solving—especially when it comes to prescription processing, insurance adjudication, prior authorizations, and HIPAA-compliant documentation.

In my most recent work, I provide remote support to patients and healthcare providers while maintaining HIPAA compliance and meeting quality and productivity metrics. Earlier, at Kroger Pharmacy, I supported approximately 6,000 prescriptions weekly, handled 80+ inbound calls daily, resolved insurance issues, and assisted pharmacists with dispensing, labeling, and packaging—while also training and onboarding new pharmacy technicians.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Support Representative

Current

TalentWorldGroup (TWG)

Apr 2026 - Present (3 months)

Provided remote customer support to patients and healthcare providers, maintaining HIPAA-compliant documentation and accurate records. Resolved customer concerns by using multiple software systems while meeting quality and productivity expectations.

Remote Customer Support HIPAA compliance Documentation Customer Service Problem Solving Communication

Certified Pharmacy Technician

Independent Pharmacy (Business Closed)

Oct 2023 - Mar 2026 (2 years 5 months)

Processed prescriptions, refill requests, insurance claims, and prior authorizations in an independent pharmacy setting. Supported medication dispensing, inventory/order management, and provider/insurer claim issue resolution while maintaining state and federal compliance.

Prescription processing Prescription Refills Insurance Claims Prior Authorizations Inventory Management ORDERS Claims Resolution & Compliance Customer Service

Lead Pharmacy Technician

Kroger Pharmacy

May 2009 - Oct 2023 (14 years 5 months)

Led pharmacy technician support in a high-volume setting, processing thousands of prescriptions weekly and resolving insurance issues. Assisted pharmacists with dispensing-related tasks, managed inventory and expired stock, ensured HIPAA compliance, and trained and onboarded new technicians and staff.

Inventory Management Onboarding HIPAA compliance