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rishitha Chittineni

@rishithachittineni

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Dedicated Customer Service Advisor with a focus on client satisfaction.

United Kingdom

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and empathetic Customer Service Advisor with proven experience in managing customer relationships and resolving issues effectively. My background in HR and Marketing, combined with hands-on project experience, has equipped me with a customer-focused mindset that drives my approach to service. I thrive in fast-paced environments and am committed to delivering exceptional service.

Currently, I work at Agile & IT Digital Services Ltd in Liverpool, where I deliver responsive customer support through various channels, achieving a resolution rate of over 90%. I have designed and implemented a feedback collection system that significantly improved post-service ratings. My previous role at GYSBOX Teamwork Pvt Ltd in India allowed me to provide tailored support and collaborate with teams to enhance customer satisfaction, leading to a 15% improvement in average handling time through a new customer response script.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

Agile & IT Digital Services Ltd

May 2024 - Present (1 year 3 months)

Delivered responsive customer support through calls, emails, and live chats. Managed customer complaints and queries with a resolution rate of over 90%, while maintaining accurate records and contributing to service improvement.

Customer Support Email Support Live Chat Support Data Entry

Customer Advisor

GYSBOX Teamwork Pvt Ltd

Jun 2022 - Present (3 years 2 months)

Provided tailored support to a wide client base, ensuring satisfaction and issue resolution. Collaborated with internal teams to address complex customer needs and assisted in developing a customer response script that improved average handling time by 15%.

Team Collaboration Customer Satisfaction Communication CRM

Education

Degrees, certifications, and relevant coursework

Hindu College of Management

MBA, Human Resources & Marketing

2021 - 2023

Activities and societies: Project: Market Strategy and Customer Satisfaction Analysis of Britannia Products in Local Retail Outlets.

Undertook an MBA with a dual specialization in Human Resources and Marketing. Completed a project focused on market strategy and customer satisfaction analysis of Britannia Products in local retail outlets.